JD Sports — Attraction in Lake Worth

Buyers Beware! I bought 2 pairs of shorts for my husband and grabbed the wrong size by accident. When I went back the following week to make an exchange, I could not return the shorts because one had a missing tag. I had my receipt/ proof of purchase and they refused to allow me to make the simple exchange for a smaller size. I asked the store manager if there was a written notice on the receipt or in the store that states that items can not be returned or exchanged without the original tags and the manager said, “No there is not.” The manager treated me poorly as if I was supposed to be aware of this store policy when the company itself failed to outline specific regulations for their return/exchange policy. This is a perfect example of poor customer service and lack of accountability. I will not be shopping here anymore. This is very unethical and misleading to customers who shop here....

My daughter got a 100 Nike sweatsuit for Xmas as a gift and did not have tags but was given original receipt. We went to return for bigger size , two of the staff told us to grab her correct size while she went to grab a random staff member came over and told us we couldn’t return it without tags even though WE HAD RECIPT FOR It! He rudely then proceeded to say “do you want a bag” for the 100 gift she couldn’t use. Poor customer service and so wrong that you can’t return a gift so expensive with proof of purchase. Honestly go to any other store to buy brand clothes that store does not deserve anyone's business. First and last time we will...

Went by a week or so ago and had a great experience. As soon as I entered I was greeted by all staff. And from then on everyone there what's eager to help me find the shoes that fit me perfectly.

I chose a shoe but another caught my eye and even I tried it on and asked for an opinion they gave it. Very helpful in also helping my kids get shoes as well. One of them ended up getting 2 pairs. Shout out to Bobby, Leah, Trey and Victor who made my experience here great, friendly staff and helpful. Will definitely be back for my next pair. Although there are other stores in the malls the service experienced here...