Staples — Attraction in Lansing

In case you're planning to order brochures or other marketing documents from here, don't! The paper quality alone is very poor. Super thin, generic printer paper, with no option to upgrade on the online ordering system.

Their online proofing system will show a document that is printed edge to edge. However your physical prints from the store will have a thick white edge all around it. - This is not noted anywhere on their ordering website, nor is there an option to opt for online printing to avoid this - contrary to what the employee tried to gaslight me into believing.

I was very unhappy with the white border on all of the brochures that I ordered. And when I asked the employee why this happened she said, "my printers are incapable of printing all the way to the edge of the document. If you wanted the brochure printed like that you needed to order an actual brochure. (as if I had incorrectly ordered the wrong item - I specifically ordered Tri-Fold Brochures - so I don't know why she said it like that) And you'd need to select the option to have them printed without the white crop, online, and have them mailed to you." This lead me to believe that I had missed a step. So I immediately hopped on my computer and walked through the order process start to finish to see if she was correct. Nope, there's no such option. She's either grossly misinformed about how their online ordering system works, or she just wanted to gaslight the heck out of me to make me feel responsible for their poor quality.

If your quality is bad or you're terribly misinformed about the ordering process, just admit that. But don't gaslight your customers into thinking it was user order error, what a horrible method of customer service! Do yourself a favor and order your marketing documents somewhere else.

*images attached, 1st image: A screen shot of the proof that is provided when you've finalized your online order. Notice how both pages appear that they will be printed all the way to the edge. 2nd image: The garbage brochure that was given to me with a thick white border all the way around the...

Staples is getting a little threadbare and faded. What is the point of a storefront anymore? In the old days physical office supplies needed to be picked up at a physical location. But with the internet, and Amazon, if you need something for your business, it's easiest to pick it out, click on it, and wait for it to be delivered to your door.

Staples, and the other office supply chains, still carry all the old supplies stuff, but they don't make much money at them. Some more and more they concentrate their square footage on high profit low volume gimcracks: office toys, color cartridges for inkjet printers, overpriced chairs.

In the old days, you can go to Staples and find real experts. But now, there's literally no one in the store who knows what a #12 envelope is. Oh there's a an aisle of envelopes, but they don't know the difference between a #10 or a #7 or a #12, or the situation that calls for each. They don't know much about writing implements, or file cabinets, or the fine points of repairing a laser printer. They're just the dying hulk of an old industry. I enjoy shopping there, but it's...

My apologies for this long overdue review. Last year I went through a stressful time with my broken HP laptop. My warranty required that I send my laptop out to California for repair. The Tech Dept Staff helped me get it packaged up and sent out but when it returned, only a portion of the problem came back fixed. I have a small business and I use my laptop daily. Seeing how stressful the situation was for me, Phil and his Tech Dept Staff took care of me until my problem was fully resolved. Then just recently I had to go back into Staples again due to a problem with my printer. Again Phil and his Tech Staff took wonderful care of me. They looked up my warranty information, sent off my old printer, and I had a new printer in my hands the very next day. I am so grateful for all of the wonderful Tech Team at this store. They're an amazing bunch and they've been real life...