Larry, I apologize to you. I was upset and gave you a single star and said something in anger. I said ""I've never forgotten how badly you treated me as a customer." Well to all customers or potential customers, I'd like you to know that that's not true. I apologize to you too. I was angry because I didn't backup my hard drive and it was going down fast. Larry tried his best to recover my data. That's NOT easy work. We lost the data. It's not his fault, it's mine for not backing up my data.
Today, I'd change that to "I've never forgotten how badly I treated you by losing my temper. I'm sorry. Thanks for making things right in the long run."
Small business owners like Larry are precious. Why? Because they live in our hometown. They go to our church. They shop where we shop. They are our neighbors. They are not faceless corporations. They are human beings that make mistakes, but don't we. I have found that Larry is more that willing to make things right. He wants to make us happy. It hurts his heart to see someone upset so he'll go to any length to help you with your needs. So I would ask that you give Larry a chance. Talk things out. I think you'll find him to be a reasonable guy.
I appreciate how persistent and determined Larry has been in working to resolve a difficult problem. He tried for a long time to recover anything he could. Data loss problems are aggravating, tedious, and time consuming and Belltech Computer Solutions gave it their all and the best job anyone could do.
Years went by. Misunderstandings happened. But Larry did something pretty cool. He reached out to me and he apologized too. And he too asked what he could do to make things right. Because he wanted to keep me happy. It's that kind of dedication to try to do the best one can do and keeping ones integrity the best we can that makes us all customer and small business owner...
Read moreBelltech is a great place to go when having computer troubles. I am a current medical student on a tight budget, and my computer use to run extremely slow, which did NOT help with my studies when I have to study extensive information in a short amount of time. I brought my laptop to them and their friendly technician took it into his capable hands and made it run faster than it did when I got it. Their prices are reasonable too. I was worried I was going to be paying an arm and a leg, but they were willing to work with me so I could pay and have my computer.
To top it off this is a nice place to study. I have tried many different places to try and study(house, school, library) and I was always distracted. I would come in to Belltech whenever I had a load of homework or major tests to study for, and actually stay on track. They never seemed to mind, and I would notice during their studies how they treated their other customers. They have nothing but honesty and respect for their clients. If they can or can't help they will tell you, and will gladly give you consultation on what to do with your electronics if it is a tiny problem that doesn't require extensive servicing, free of charge!
All around BellTech is a great business(and study spot). Friendly and helpful staff, and laid back pleasant atmosphere. I would Highly recommend BellTech to my classmates and anyone else in need of...
Read moreReally a poorly run operation from my interaction with them. Dropped of my Mac to have them repair the screen after calling to verify this is something they could do. After several weeks I called asking for an update. They said they had been to busy and would get back with me. After another several weeks I called back again, same story could not get to working on it. Finally after several more weeks I called and they said they could work on but needed me to pay them ahead for something or other, maybe parts. When I gave them the credit card number they said their CC system wasn't working and they would call me back. I am sure you can guess what happened next. NO ONE EVER CALLED BACK AGAIN. Finally came by and picked my mac up from them. Thanks for wasting my time guys.
Update after owner response:
Larry how would you like for me to email or call you? I don’t have your info. I know you don’t mean to have me call the store since we have seen they don’t call back right? Also why is it relevant that it happened at the end of last year? Is the store under new management now? Do they actually call people back? I’m pretty sure you have my contact information from when I dropped off my Mac right? How about you call me if you really had any...
Read more