LensCrafters — Attraction in Las Vegas

I stopped in to look at sunglasses and no one offered me any assistance when I entered the store. The only time I was acknowledged was when I asked an employee Shadi - 449770, which sunglasses were for purchase and not prescription. He was sitting at a desk, pointed to where the sunglasses were, and did not in any way offer to assist me.

After browsing the sunglasses on my own and making a selection on the pair I was interested in, I left to see what other stores in the Meadows Mall had in sunglasses before making any kind of purchase. After being gone about 20 minutes or so, I didn't find anything at any other stores that I liked, so I came back to LensCrafters. When I entered the store again, I went straight to where the display case was where the particular pair of sunglasses was located that I was interested in, picked them up and I approached employee Shadi again. He helped me by answering all my questions and I ultimately purchased the sunglasses I had chosen when I was in the store earlier. He did give me a 20% discount because they were display glasses and not necessarily new.

So, initially, I would not give Shadi any stars as he did not offer to help me when I first approached him. But when I approached him a second time, he provided excellent customer service so he deserves 5 stars for that. But the store itself doesn't deserve any stars as no one offered to help me at all.

UPDATE:

I was called today by Daisy, the manager of the Lenscrafters I was at yesterday. She apologized for what happened at the store when I was not helped by anyone when I initially entered the store. She offered me a $13.99 glasses cleaning kit for free which I turned down. I told her that wasn't necessary and that the phone call from her was enough because she cared enough to make the call. She then told me she would talk to her employees about greeting people when they entered the store. I thanked her and we hung up.

So imagine my surprise when I received the below email from the LensCrafter Customer Care team that I have attached as a photo:

Lenscrafters Customer Care Form - Ticket # 230823000096

Response By Email (Catherine L) (08/24/2023 01:52 PM) Hello Trish,

Thank you for sharing your experience with LensCrafters, as your feedback is essential in identifying opportunities for improvements.

LensCrafters Care Form ticket 230823000096 has received a response from our management and has been closed: "I was in the store when Trish came in. Trish was greeted and was walked over to the sunglass area and given a tray. Unfortunately, we were all busy with customers at one point when she was in the store and when we checked in on her again she told us she was just looking. The person standing around was the floor leader. I am not sure what kind of refund she is looking for because we already gave her 20% off on a plano pair."

We apologize for not meeting the level of service expected and for any inconvenience this has caused. We hope this satisfactorily addresses your concerns.

Best Regards, Cat L.

Customer Resolution Team North America Shared Services Essilor Luxottica Luxottica North America 4000 Luxottica Place Mason, Ohio 45040

I was FURIOUS when I received that email and called Daisy back where she stated that she knew nothing about that response and there was nothing she could do to help me. I then called the LensCrafters Customer Care department. I spoke to a very nice woman named Rhonda who told me the person who told them all those lies was the store manager Daisy!!! Unfreakingbelievable!!! So, that meant that Daisy knew full well when I called her that SHE was the one who sent that response to the LensCrafter Care department. I told Rhonda that Daisy was a liar and that they could look at the video that is filmed in that store daily and see exactly what happened. I am now waiting for a phone call from the Regional Manager.

I will update when and if, I receive that phone call because if I don't, I will not rest until this issue is resolved. I will NOT be...

Had yearly eye appt at this location. Dr. Sands was fantastic & she explained the results of my testing. She is personality plus & upbeat. Her assistant that provided the procedures was patient & explained what was happening when I looked into equipment. Enjoyable experience with Dr Sands. I would give her 5 stars BUT then the nightmare started in frame dept. Money tight for everyone since Covid & prices they offer too expensive. The associate said they didn't have anything cheaper than $99 which doesn't help us seniors on fixed income. I asked if I could use my own frames from previous year & they said yes as long as frames are RX type frames. The associate said I couldn't use those frames for a progressive lens. I wasn't happy because year before I had progressives not lenses with lined bifocals. Left my frames & assoc said 7-10 days, they would call when ready. I Got home still sad about downgrading so I called Meadows LENSCRAFTERS, spoke to mgr & she said once they come in we'll discuss my options. She turned me over to her mgr. He measured frames & my eye levels & said frames could have progressive lens & they will get them to redo. Another delay. I called to chk if glasses done & assoc said all they had were my lenses. I had to get meadows to find frames to give to boulevard so my order could have been finished. ANOTHER DELAY....and then when I got my order somehow someway my frames were not my original frames. I recd RIMLESS frames & I never have purchased RIMLESS in 25 yrs of eyeglasses. I've used LENSCRAFTERS for my eye exams & eyeglasses 25 years. This experience horrible & next year I'll make sure I have photos of what frames I bring in for them to put lenses in. I won't use the frames I recd from them to cut cost & TRUST ME FRAMES...

I recently had the pleasure of dealing with Howard an outstanding eyeglass salesman, and the entire experience was nothing short of fantastic. From the moment I walked into the store, his professionalism and expertise were evident.

What set this salesman apart was his genuine passion for helping customers find the perfect pair of glasses. He took the time to understand my preferences, lifestyle, and vision needs, providing insightful recommendations without any hint of pressure. It was clear that he prioritized my satisfaction over making a quick sale.

His knowledge of the various lens options and frame styles was impressive, and he patiently answered all my questions, ensuring I felt confident in my choice. I appreciated the attention to detail during the fitting process – he made sure the frames not only looked great but also felt comfortable.

Moreover, the store's selection was extensive, catering to various tastes and budgets. The salesman guided me through the options, making the task of choosing eyeglasses an enjoyable and informed process.

The purchasing experience was seamless, with transparent pricing and no hidden fees. I left the store not only with a stylish and functional pair of glasses but also with the confidence that I made an informed decision.

In addition to his professionalism, the salesman's friendly demeanor created a welcoming atmosphere. It's evident that he values building relationships with customers and takes pride in ensuring they leave satisfied.

Overall, my experience with this Howard...