Living Spaces — Attraction in Las Vegas

This company has absolutely backward business policies. They made a mistake on an order and charged me for delivery, which was supposed to be free - see photo. You have to sign the invoice in-store on a blank screen, so you don't see the total you're signing for - backward business policy. When I received the invoice by email, I saw they charged me $119 for delivery. You cannot call the store, there is no published phone number - another backward business policy - you have to call an 877 phone number. After explaining the mistake they made, I was informed that giving me a refund for the erroneous delivery fee, changes my delivery date. I asked to speak with a manager and got a supervisor, who could not explain to me how giving me a refund had any affect at all on my delivery date - another backward business policy that no one could explain. Because Living Spaces made a mistake and charged me for something they advertised to be free, which I confirmed with Jeremy, the salesperson who charged me a delivery fee, I had to wait an additional five days for delivery, yet the advertisement says free delivery as soon as in two days. I just cancelled the order. Is it a scam to have customers sign a blank page so Living Spaces can charge for a service that is supposed to be free, only to have customers have to clean up the mess of backward business practices?

One of the employees in the store, Travis, is so arrogant, demeaning, and rude. From his body language to the tone in which he speaks to customers, he just exudes arrogance. Based on the backward business processes, I shouldn't be surprised that Living Spaces employs someone like Travis.

Finally, Living Spaces, if you're sincere about wanting to right your wrongs posted on Google, why do you expect customers to call you? Why don't you reach out to customers? You have the info you need in some cases. Just another backward business policy - and rude, like Travis. Customers who already have a problem and you make us chase you down. You are in need of remedial customer service training.

UPDATE: Manager, Jocelyn, contacted me in an effort to make things right. She offered a discount, acknowledged some failures, and made an excuse for the employee who charged me the erroneous delivery fee. Upon delivery, I was again asked to sign a blank screen. I asked to see what I was signing for and the delivery person was not happy. The delivery driver clicked the 'I agree' button and then wanted me to sign. I said if you agree, then you sign, otherwise, let me read what I'm agreeing to. Next day, I get a call from the delivery supervisor due to my honest rating of the delivery - poor, and she didn't even know the system allowed me to view what I was signing. Apparently, it's status quo at Living Spaces to have customers sign blank forms. Well, not me. I have too much common sense to sign my name to anything before reading it.

Living Spaces has had ample time - years - to improve their customer service. In my experience, and the experience of many others based on these Google reviews, this poor performance must be coming from the top. It seems no one cares.

UPDATE: See the photo of the sofa on this purchase. It cost $895.00. Since delivery, it’s been sat on for 3-4 hours a day for 71 days and there are no pets or children in the household. I asked for a refund and Jocelyn told me this condition is within their guidelines (shocking!), and furthermore, the condition doesn’t even qualify for a warranty claim. Jocelyn further insulted me by telling me I have buyer’s remorse – and she was feeble-minded enough to put this disrespect in an email, which I plan to send to the corporate office in La Mirada, CA. It seems Jocelyn, whose been identified to me as the refund and warranty supervisor, is proud of the quality of this sofa. Me, had I known it would look like this in less than 3 months, I wouldn’t have purchased it, so I guess I do have buyer’s remorse, but not for my purchase, I needed a sofa, but for the poor quality that Living Spaces...

I hope no one ever has to experience what I did with living spaces and their 3rd party Uniters insurance. I had just purchased a brand new home in may 2022 in sw Las Vegas and I wanted to buy all new furniture although I had friends in rc Wiley I decided to do my shopping at living spaces given they have more of a modern look. I purchased a king sized bedroom set with a $3,500 mattress a sectional coffee table and rugs I bought everything a month prior so when I was handed my keys I could immediately schedule my furniture to be delivered and could start enjoying my new home. Well that wasn’t the case they delivered 2 broken night stand and a scratched up chest drawer they forgot to load the bed in the truck and of course I refused to accept the chest drawer and the 2 night stand so they took them back they unloaded the mattress coffee table and rugs and we’re getting ready to leave I ask them about the coach they said their no couch on this order if I’m missing something to call the 1-800 number. So of course I called them and they said they’re waiting on a piece to deliver the sectional mind you they never called to let me know about me not receiving my couch with everything else. So after 8 weeks of me calling for updates on the couch and getting the same response I decided to cancel that couch and pick out another one in person. Well when I came in I spoke to a manager explained the situation they had no problem refunding the full amount so I can purchase a new sectional when being helped by one of the sales lady my 1st question was do you have anything available for immediate delivery given I been living in my home for 2 months now with no coach. She presents this beautiful gray charcoal leather deep cushion coach very comfortable I loved it but this sectional was 2 times and half more then what I had paid for the first one, this was a $8000 coach and one of my biggest concerns was ok what’s the warranty on this given I’m spending 8,000 dollars I want this couch to last me a long time. Well the lady was selling me on their Uniters insurance saying it’s a 5 year care free insurance MIND YOU THEY LITERALLY ADVERTISE THIS INSURANCE AS A “CARE FREE” anything that you can think of happening will be covered for 5 years. 18 months later that’s not the case my sectional is sinking to the floor theirs a defect in the cushions causing the couch to have no shape it’s all bent up and mind you it’s just me at home and I’m constantly traveling for work so I really don’t use this couch often.

I’ve contacted living spaces I’ve spoken to managers I’ve contacted Uniters and their managers no one wants to accept my claim and told me this is not covered by the “5 YEAR CARE FREE”

Both Uniters and living spaces have made me aware their is nothing they can do for me I feel this isn’t right especially when a customer spends $15,000 in furniture at your location. I write this review so customers are aware of what they might experience when making this kind of investment into their home. It’s so frustrating when you spend so much money and get treated like your business...

Living Spaces is LIFE! My partner and I went into LS with the intention to take a look around in order to compare to other furniture stores but left with furniture for our apartment (namely bedrooms). Upon entry, we were greeted by 3 employees; 1 of which directed us to the children / teen furniture section. Immediately upon walk in, I saw the set I fell in love with online. The Joile bedroom set for girls looks even better in person than it did online. It was grand in appearance and seemingly very well made and sturdy. Shortly after looking around for a few minutes, we met Brin. She is a floor manager. She immediately came to our aid with information on stock availability, pricing, alternate options and any other info needed. Brin is pleasant, thorough, knowledgeable, friendly and SUPER patient. I always have tons of questions and she answered each and every one of them. She took her time with us from beginning to end. She even started a list for us that made it easy to keep track of everything we saw and give us price updates and options. At this point, it was a definite YES for our daughters bedroom set. Brin proceeded to show us all of the options available to us. Needless to say, my eyes saw way more than my brain could comprehend, but we took our time and weighed out all options. We really wanted a 6 drawer dresser or 5 drawer chest. The set we chose had that and more. Initially, we wanted another set, but it did not come with what we needed. Realizing that we could get more for our money, we chose the Bayside dresser in grey along with the matching chest and side tables in blue. We chose the Hudson Upholstered Platform Queen size bed to match. The bed was a PHENOMENAL price to say the least. Through this entire process, we tried out different mattresses and compared firmness. We went with the Butterfeild mattress Firm mattress. We signed paperwork for payment with Brin but also met and spoke with Lizzy as well. Lizzy is a bubble of Joy. She is vibrant, energetic and a real "people person". She explained EVERY SINGLE DETAIL to us as it pertained to payment options, protection plans and delivery. Although buying furniture may not seem like such a daunting task to most, it can be and could have been for us had we not encountered such great employees here at LS. The entire staff appears to have the same zeal, but we were fortunate to have had the pleasure of working with Brin and Lizzy. Our furniture was delivered on time as scheduled for 9/19/17 by 2 gentlemen. Delivery was prompt, set up was fast and our furntiure looks and feels AMAZING. They did an awesome job. We are extremely pleased with our purchase and would not change anything about our Living Spaces experience. We will MOST DEFINITELY be back!!...