Macy's — Attraction in Las Vegas

So this is what has become of Macy's at Meadows Mall? It's a no wonder Macy's is having to close their stores left and right. I imagine this store is headed that way as well and it will be the result of staff like Evelyn and Manager Chanell that cause their own demise. What once was a shopper's paradise with helpful staff and management has become a very unwelcoming experience. The only ray of sunlight was a tall, thin gentleman with a neat fro hairstyle and dressed nicely who was dashing around straightening apparel, while politely helping customers. The other staff in apparel looked disgusted and worn down even though they had just started their day. Can't imagine what their demeanor was like by noon. We started our shopping early morning making a large purchase in the apparel department. When we got up to checkout we were met with a very curt, "Are you ready?", proceded by "Phone number?", proceeded by "Email?" There was absolutely no courtesy whatsoever. No, "How are you?", or "Did anyone assist you today?", or "Did you find what you were looking for?" Macy's used to keep their flyers or discount cards at the desk to scan as a courtesy for Macy's customers who lost or forgot their coupon. I asked about this and was met with a presumptive, "You'd have to apply for a Macy's card!" to which I replied, "We already have a Macy's card!" Once we completed our transaction there was no, "Thank you for shopping at Macy's" or "Thank you for your business." Evelyn just proceded to hand us our purchase. Upon asking Evelyn who the store manager was she became very animated and now wanted to explain that she was attaching a coupon for savings that begin on Monday. Unfortunately Evelyn's somewhat attempt at being curteous came too little too late. I had to pry the manager's name out of a very defiant Evelyn. I asked her where Nikki was and she replied, "Downstairs somewhere." I went downstairs and requested Manager Nikki, but was met with Chanell who explained she was the manager. I thought it odd that she wore no badge or identification to signify that she was a manager. She was a short stout Phillipino woman with very pronounced fake eyelashes. I only know her name because I had to ask her for it after she tried to pasify me by talking in circles about their point rewards while fluttering the fake eyelashes and putting on a very disingenuous act. I had to redirect her as to the actual issue which was the customer service. Ultimately her attempts at patronizing me to try to seem genuine was the straw that broke the camels back. I let her know that if this is what has become of Macy's and the type of service they provide that they have lost our business, to which she shrugged and went on her way. Interesting that Chanell nor Evelyn realize it's paying customers like us that keep Macy's in business. Maybe it will occur to them when more customers take their business elsewhere and this store goes under just like several others. I just feel badly for the one employee, the ray of sunlight mentioned earlier in this post, that did demonstrate customer service excellence. It will be unfortunate for service oriented employees like him, that the Evelyns and Channels cause loss of revenue and further store closures due to their...

September 2021, The men's Department looked like an outlet selection. Most racks looked mixed matched and kind of empty. My husband was unable to find his size pant 32X32 nor long shirts. Most pants are 36x29 to 40x30. I went to see the dresses and I was sad to see that they carry only size 00 & 0 and only one dress in that style. They put all the black evening dresses on one rack. You might find something in your size that might bee too short or too small on the bust. I am 5 feet tall and 150Lbs. I only found 3 dresses in my size. The store is small and so in the selection. The ladies dressing room had a long line. After waiting 30 minutes and seeing men in the line to use the ladies dressing room, I asked my husband to go with me to the men's dressing room. While trying on the last dresses, an employee saw me, and got upset that I was in the men's dressing room. The employee told me to go upstairs to ladies department. When I told her that men were in that line and that the line did not move, she left me alone. She was rude and had an attitude, she rolled her eyes as she walked away. I asked questions in jewelry and the lady was nice but not too knowledgeable. The store looks trashed and unkempt. I have seen macy's in many different cities and I am nothing but delighted with each visit. That statement in not the truth for this location at...

Walked in about 7:45 pm from mall entrance. @ 8 on the dot. Over loud speaker "we are now closed please leave". We are on 1st floor near men's. We start heading to exit the way we came... Doors already closed. Maybe 1-2 mins to get there at the most. Not even the cashiers are there. They have already closed drawers. There was close to 20 people wondering what the heck... Bad costumer service. Poor management!! There was no prior warning for at least 15 minutes. We all had to walk outside and back to entrance of mall to get back in. What about people that wanted to purchase what they had in hand. One lady was very upset. She was chasing down makeup cashier about something she was purchasing that was already @ the counter. Guess lady keep looking for a product in case. Cashier closed with no notice with lady right there. Also, very limited selection for men's suits/jackets. Haven't been back since Christmas. Now I remember why. I would rather JCPenneys customer service. I have been there @ closing multiple times. This has never happened there! Macy's definitely going down hill. Probably caused by...