Quail Cove Apartments — Attraction in Layton

Edit: We wanted to update our review to reflect our experience during our almost full year living there, moving out, final fees, etc. We ended up moving out a couple months early due to a job transfer. They were amazing at working with us, and while yes we did pay the remaining months in full as required in the contract, we didn't have any other issues with leaving early. Martha was very helpful getting us the paperwork when we needed it and helping us be sure of deadlines. We were a bit nervous based on other reviews about being charged insane amounts of extra fees upon move out. However, there wasn't one fee we didn't expect. As long as you read the contract and the paperwork given when you give the 60 days notice, and clean the apartment well, you won't have any problems. We were very pleased to see how things went upon the final inspection after we moved out. Only issue we had was that we had to mail them the apartment keys since we moved out early, our options were to leave the keys in an unlocked apartment or mail them, we weren't allowed to turn them into the office, which is silly but manageable. When we first moved in one toilet didn't work at all, when looking in it we found someone (either maintenance or previous tenants) had ziptied pieces together haha.

As for our time living at Quail Cove here are some pros and cons.

Pros: you are close to a lot of stuff as far as restaurants, shopping, etc. You get to hear the jets often (which may be a con for some but we loved it). You have a place to live and for the most part all management and maintenance are very friendly and helpful. You get to know your neighbors VERY well as you can hear....EVERYTHING haha but many people we met were very nice and we usually felt safe. Utility package does include internet and TV, which is great for some, but we never use TV so that was a pain.

Cons: There is dog poop, cigarettes, and trash everywhere. Management tries to keep it taken care of but many residents are extremely disrespectful for the area. Our apartment often smelled like weed so strongly our clothes were stuck with the odor even with multiple wash cycles. Typically maintenance was quick to fix things...however, with the earthquake, covid, and windstorm while we lived there, things got backed up quick and sometimes it was weeks before they came to look at problems. There was no bathroom fan in the master bathroom so we either had to have our window open that was visible to many people outside, or else have mold build up. There was quite a bit on the walls and ceilings when we moved in, which we never saw maintenance show up for so we cleaned it as we went as best as we could but it never fully went away. Quite a few times when I tried to take our little one to the playground there were teens and adults having sex on the playground equipment, and nothing was ever done about it it seems as it there were phone calls and emails but it kept happening with the same people.

Suggestions if you move here: Read your contract extremely well before signing as many parts could take you by surprise. Be prepared to have maintenance over often. Don't be surprised to see cops, they will be around the complex almost daily, often multiple times a day haha. May as well take them coffee or something sometimes and make some friends haha. Keep copies of emails as there seems to be a lot of turnover in office and management. That way you cover all bases.

• Original Review Below** This is a decent place to live. We havent lived here very long yet, so there will be an update on more later. We had to move very quickly due to a job transfer and Quail Cove was amazing to work with on that. Martha was very helpful giving us all of the info we neededand helping us apply and complete paperwoek quickly in order to move in that next week.

Its in a great location and the prices are fairly decent for the space you get. The apartments are more outdated. We love that there was an option for an apartment with a fireplace. It is also nice to have a washer and...

I am a middle aged, 100% disabled veteran and I lived at this community for well over 10 years. As you see the reviews written before mine, the people who work at this place have no ethics and will not give you respect or consideration for A) your disability B) your military status C) your word as a member of the military (I'm sorry but we we have a commander and a code of ethics we have to answer to we are not just normal idiots off the street) D) The fact that you were a LONG term resident and your rental history while there (In the 10 years there were many management changes and staff changes which meant.. it didn't matter if you lived there one day or ten decades.. they treat you the same)

My story:

I was forced to move unexpectedly due to my mother having a stroke in another state but I did not break the lease or leave with unpaid rent. I had left a few things behind for my daughter because I couldn't fit them on the truck. A chair, a box of random dishes and a few other small items. Two days later my daughter calls to say the locks have been changed. I call Quail Cove, she says they changed the locks "because I moved out of state". HUH? (But they did charge me a few days rent .. not $10 for the lost or misplaced keys..because my daughter didn't turn in the keys cause she saw the locks had been changed and didn't think they'd need them Great ethics.) So in my second phone call I talk to the manager and the maintenance guy agreed to remove the items for me (a person I considered a friend because I lived there 10 years and always had problems with my air conditioner). Yay... problem solved. This was 4 years ago.

Last week I turn in a winning lottery ticket.. today I get a letter in the mail saying I owe them well over $3926.69 and they are taking me to court... WHAT? I had spoken to someone the week after I moved and resolved this and now ... out of the blue I'm being sued?

I call them to try to work it out .. and remind them of the circumstances surrounding the crazy fees (which were totally their fault in the first place). No sooner than I say I am dumbfounded by the fees and the fact I have received NOTHING from them in the last 4 years. Right off the bat the chick talks over me, calls me a liar and starts screaming at me that they need their money. I say calm down, have some respect and listen to what I'm saying... she puts me on speaker phone.. remains silent then goes right back to screaming that they had to remove the items and I have to pay... she hangs up. I call back ask to speak with someone else.. she says she's it.. she's going into a meeting.. hangs up!! I've tried to reach her 3 times since and nothing.

Now I'm going to have to pay to fly out to Utah and get an attorney to fight this because there is NO way I'm paying $4000 because they fired the maintenance guy before he could take the few things to the dumpster. An agreement is an agreement and another maintenance person should have thrown it out for me .. no charge.

But.. ok....for argument's sake.... let's say I was a slob and just decided to leave my trash behind.. does it REALLY cost $4000 for an employee who makes $10 an hr to walk to the dumpster with 4 items? Really? When 50% of the time the maintenance guys were in the shop messing around and drinking beer? I'm sure there's a review here on how maintenance took forever to fix stuff but one day late on rent and you have an embarrassing eviction notice taped to your front door for all your neighbors to see.

There are many nicer, newer apartment communities in Layton where you won't have to deal with this type of corporate bullying, unethical management practices and possible damage...

The biggest problem with these appartments in my opinion is that they are a corporately owned deal, so even if the staff wanted to cut you a break or help you out, they couldn't. Lets start with the pros: -Many of the staff are friendly, some even remembered my name and could strike up a conversation with me on sight. Sometimes the groundskeepers seemed to go on hiatus for weeks at a time and the ground would accumulate a lot of dog poo, but most of the time they stay on it. -The pool/laundromat/gym were nice when I wanted to use them. They were all in ok shape and I never had problems. -There is a Maverick, Chinese joint, Rib joint and a car wash all right next to the complex, which makes it nice if you need something quick. -great internet available for a reasonable price (10 Mb symmetrical with a free public IP if you request it for $38 a month on the cheapest package) I never hit a fair access policy limit.

Cons: -These guys are very crazy about payments and such. They had been billing me wrong, and when I took one of my dogs off of the lease, they told me what my payment should be. Soon after they realized their mistake and fixed it, but didn't tell me. I wrote the check and on the last day to pay they told me that I paid too little and to avoid a huge late fee I would have to get a certified check 15 min before the bank closed. I was angry about that one. -There is a non-refundable dog fee, and it is in the range of 25 -35 extra a month per dog with a limit of 2. -Expect the internet/TV to go out periodically for hours at a time. -Everyone has to get a $25 BG check to live there. If you have a guest, you have to pay for a BG check for them if they stay for more than a couple of days. -I tend to work swing shifts, and there always seems to be a ton of noise all morning from dumpster being emptied, lawn care stuff, and the ridiculous noise of jets from the base (I think they fly over the apartments in the morning with their afterburners on for entertainment) I realize this is not really Quail Cove's fault, but it is still crazy annoying for me. -The way Quail Cove rents apartments is by charging their apartments at "market value", but just because they like you, they give you "discounts" every month to bring the price to a reasonable amount. They also tell you that it is $2200 to buy out a lease (in fine print it says plus any discounts they gave), so if you need to buy out it is $2200 + 2600 (in my case). It is also against their rules to sublet, or to sell your lease to someone else. Leaving you with paying a crapton to buy out, or keep paying rent till the lease is up. Also, utilities must be kept on the entire time you are leasing. Again, the staff would probably help me out here if they could, but the owner company won't allow any exceptions. -If you get locked out, you have to buy another key for $10 -They have free TV, and if you want a DVR, you have to buy a special DVR and pay another $18 a month. If you ever want to go back to the free TV, you have to pay $80 for the basic box, and it was sounding like you then either had a useless DVR, or they took it back for nothing.

Other thoughts: -The dishwasher in my apartment was an older model, though the lady who was showing me around said the newer ones were a POS, and the older ones work better (it worked fine for me) -I have not moved out yet, so I will have to see what they do about my deposit (not the pet one). I will try to post it here what happens. -I can't figure out how to give...