Ashley Store + Outlet — Attraction in Linden

The worst customer service in decades by store manager and policy by a company. I wish that I could rate them a lot less than that, but one is the lowest available. My wife and I went to that particular store as we were driving home, figured Ashley furniture was a reputable company when it comes to their products, but not knowing what kind of people the company hire to represent their brand. I was a store manager for nearly a decade and never have I treated customers or handled the situation the way that manager (Gazi) handled it. He was VERY ARROGANT on the phone and useless the say the least when asking to help doing the right thing. On Sunday February 14, 2021, my found a living room set (last one available throughout because it is discontinued as I was told my the salesperson and the store manager (Gazi). Only option I had was to purchase and have either someone which they recommended to deliver it to me or take it home myself. So, I agreed to pay the person they recommended to deliver the package on Tuesday February 16th, 2021. On Monday February 15th, the manager left a message stating, the furniture were paid for was previously sold to someone else. What options do I have now? I will have to go to another store to look at the same furniture on the floor as display, but that store doesn’t have all the pieces. When I tried to reach the manager and after making multiple attempts, he said that I will have to drive back to New Jersey (burn my gas and pay a toll) in order to get my refund, AFTER THEY MADE THE MISTAKE. When I disagree to do so, he said “You have only 2 options, either come back to the store for a refund (pay the toll and burn the gas) or call my credit card company to file a dispute for the charges”. As I tried to plead with him the options he gave me were not good choices and not good customer service, is attitude was oh well, that’s the only options I have have. My take on the this, the minute that he found out that living room set was already sold, he should have stopped the transaction and not letting go through or look around for the same living from his store to avoid the inconvenience of me having to call my credit card company to file a claim. PLEASE, do yourself a favor, stay away from Ashley stores as a company, specially that store in Linden, NJ. Gazi is the worst store manager I have ever dealt with and should not be at the position he is in right now or to be the face of Ashley Furniture. The experience was so bad and his attitude (arrogant) was so unprofessional, I canceled my order for a different furniture that I purchased at a different Ashley Furniture location. I went to a different company to give my business, even if I had to pay a little more. I’m spending my money to keep your business going, the least you can do is showing a little bit of professionalism and act like you give a damn. I will never step foot inside any Ashley Furnitures again, I urge you to think twice before you make any purchases at any Ashley Furnitures. SHUT THEM ALL DOWN or the must improve the way they treat customers, from managers to salespersons. Until then, STAY AWAY and take your...

Extremely disappointed with the service at Linden location. DO NOT SHOP HERE. On 8/18/23 @1pm me and my wife went shopping for living room set, GG sales person was very polite and professional during this time, after 45 minutes of looking through the various sets we picked out the furniture we wanted. We asked GG to crunch the numbers with sale price, we also comfirmed with her that if we see same furniture cheaper that she would match the price from reputable site. As a long time Ashley furniture customer, we are fully aware of their price match policy. She confirmed and we took measurements and headed to the counter to make the purchase. During this time, I'm researching the furniture and found the same set online for a lower price, GG said okay and asked me to put the furniture set in the shopping cart so she could see final price. I did exactly that and during this time the so called manager, comes and says can you I see where the furniture is listed for less. I showed him and he asked to take a picture of my phone with price listed for same set $3,502. At this time, so called manager stated it might be an additional $20 compared to price I found listed online because their margins, I said no problem. So cled Manager says let me call management to have it approved, he returned 5 minutes later stating I can't match the price, we asked why not, he stated we only match our own Ashley online prices which makes no sense, I informed him my entire home is furnished with Ashley furniture and that we've used same reputable online site to match price for our bedroom set without any problems. He stated if it's cheaper online why are you here, which was very insulting. At this point I felt totaly disrespected, his is attitude was unprofessional, demeaning toward us and he was totally misrepresenting store policy, he was contradicting himself because he had just agreed to match now and now they don't match. I requested to speak to a supervisor and he said that no one was on the premises in a dismissive tone. GG appeared to be totally imbarrassed of his actions. We had just developed a rapport with sales person and so called manager destroyed that rapport within few minutes. I walked away feeling very shocked and disappointed about the service we received. No respect for our time, our money and he outright lied to our face. After driving 30 minutes to this location, and being disrearded as a long time costumer. I will never shop at this location again and I'm advising others to BEWARE. HE Literally shut GG sale down and lost a potential retuning costumer. We have an Ashley card which we've had for many years, we've made serveral purchases from Ashley over the years and never been treated this way. I'm alerting potential costumers and corporate of the terrible experience i had at the Linden location. His behavior was totally unacceptable. After leaving the store we both felt extremely insulted and discouraged from shopping at Ashley Furniture in...

My husband and I were in the market for a new couch and felt this was the best bang for our buck, or was it? Our salesman (Enrique) was the only reason we decided to buy from them because he was amazing. He was patient, sweet with my children, and just a pleasure to work with. However, the manager (Massoud) not so much. It seemed to be a bother to him that we had so many questions and concerns about the measurements. The salesman had gone over to Massoud multiple times with questions from us but Massoud only came over to check once about questions and then was arguing with our salesman (Enrique) not too far away. Our salesman apologized to us, however Massoud did not apologize for his behavior. The salesman (Enrique) also found out, once we decided to buy the couch from them, what I did for work and wanted to give my family a discount (I am a paraprofessional in a behaviorally disabled classroom). He was told no by the manager. We can't lower the price that much and refused. It was literally $100 off the couch, I was already paying $2100 for it. They did price match to a certain extent but $4000 for a couch @ Ashley that costs approx. $2000 at another chain, doesn't seem right.) I ended up calling to get an update on the couch a week later and was told 2/2 or 2/3 it should be available at the warehouse and ready to deliver after that and to call in a week. So I call today, and now it is not to be delivered until 2/24. How? How did we just jump 3 weeks? I was very unhappy and told them I would like to cancel my order. I went in to cancel, said hello to Massoud, who barely looked at me, and advised him I was here a few weeks ago but I would like to cancel my order. He grabbed the papers, cancelled it on his end and just says go to her for your refund (pointing to Tameya, the receptionist/customer service rep. who was extremely helpful and nice) and walks away. No what's wrong? How can I help? Why do you want to cancel? Nothing. His customer service skills are non existent. I am not looking for a red carpet but a simple how can I help goes a long way. My advice, if you are looking for anything, don't bother coming here and go elsewhere. It was more of a headache than needed to be. Good people skills are important and if you don't have them, maybe you shouldn't be in sales. Thank you once again to Enrique, you were a pleasure to work with and I wish you luck at your new job, hopefully they treat their employees and customers better than we were treated by Ashley's...