Cold Stone Creamery — Restaurant in Linden

In my 8 years of coming here I’ve never had a bad experience until today. I’m all for engaging with your coworkers and making your day go by smoothly, but when you have a customer directly in front of you and you blatantly look at that customer and continue to have a conversation with your coworkers laughing and googling for an entire minute before acknowledging your customer then that’s a bit rude. You then proceed to be rude throughout the entire interaction of serving your customer so much so you’re giving your customer change back from cash and you have all the coins fall on the floor because you have an attitude serving said customer. Matthew Y needs a lot of retraining on customer engagement and satisfaction because this entire interaction was...

It is now 2:16pm and I am waiting to be served. I have been here since 1:49pm in which I went out two different times to my car as the attendant said he would be right with me, apparently doing online orders or pickups and also the planet smoothie location. There are only a handful of people that have been served, so clearly not enough people...poor guy doing everything by himself but I think it’s kind of crazy to wait nearly 30 minutes for an ice cream when there...

My husband and I have been coming here for years the workers are usually so pleasant and attentive. Went in Monday we come in and got our usual order the the girl was so rude. The name on the receipt says Mia D. Passive aggressive didn’t smile and had attitude, felt rushed didn’t seem she wanted to help us. Second bad experience with this worker. Retraining in customer service is needed significantly. One bad person can ruin...