Home2 Suites by Hilton Rahway, NJ — Hotel in Rahway

We had two rooms one room checking in for two nights starting on Friday and another room starting on Saturday. When we arrived there was an issue with the internet and we had to wait in the lobby until they found a solution however my issues was on Saturday. I arrived at 3:30pm to check into the second room and there were still challenges with the internet connection so I had to fill out a credit card authorization form and present my id to be copied which I obliged to, after this I had to wait in the lobby as the front desk agent told me she has to “check in everybody who’s in line before she goes to manually see which rooms are clean before issuing keys. About an hour passed and I observed persons being checked in who came after me so I proceeded to the front desk and inquired only to be told I need to fill out a form. I inquired which additional form do I need to fill out and to my amazement it was the same form we did previously. I told the young lady that we already did this step and she moved around some paperwork she had scattered on the desk and very nonchalantly stated that she couldn’t find the form so I have to redo another form. I inquired where is the previous form with all my credit card information and she stated she couldn’t find it after several minutes of back and forth I recommended she go to the back where she took my id and see if the form is there and apparently it was just there sitting in the back.long story short I got the keys after another 10minutes and went to the room, while going to take a shower human hair was all over the floor of the bathroom. I decided to send the manager an email a Mr. Nader Sedfawy highlighting the challenges . On Sunday morning I asked to speak with MR. Nader Sedfawy and explained to him my challenges at check in and he was rather unbothered and even mentioned that I am making “ a big deal out of nothing” ( your front desk agent miss placing my sensitive information is nothing I guess), secondly I showed him the pictures of the hair i found in the bathroom area and he stated he will talk to the housekeeping manager on Monday might I mention nowhere in this interaction was an apology issued no empathy, no understanding just a blatant disregard for...

Upon checking in right at 3pm, we noticed the room was unusually hot. We tried to adjust the AC unit, but despite adjusting the temperature and turning to the "high" setting, very little airflow was coming out. The heat in our room was made worse by the wall AC unit in the hallway right outside our room blowing what was clearly hot air (despite it being the middle of summer). The bathroom also smelled like a dead rotting animal or something. I called down to the front desk and asked them to switch us to a different room, and they put me on hold for quite a while. Instead of answering my call that was held, they sent a technician to the room who basically just tapped on the AC a couple times and said 'it's fixed". Well, it wasn't, and I let him know that. In the meantime with my call to the front desk still on hold, my wife went down to the front desk at which point they tell her there are no other rooms available, and that everyone else is all checked in already. I knew that was a lie because we checked in right at the start of check in and saw no one else in the lobby. After we both argued with the front desk, they finally said they could move us to the room right above us (guess they did have other empty rooms after all), and the reason they didn't want to move us to a different room earlier was because we booked through Priceline, and that "3rd party websites get the worst rooms". Fortunately the new room had a working AC unit and no dead rotting animal smells, but we only got to that point of getting a new room after so much unnecessary arguing and added stress for my wife and I. The kicker is when we were eating breakfast in the morning, I noticed they have a big sign hanging up with their "Home 2 Guarantee" stating "We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us." Doesn't sound like the staff is abiding to this guarantee, especially when they blatantly lie to their guests. I can't stand liars. It's so disrespectful and unappreciative for the staff here to lie to their guests. My advice: If you're staying in the area, avoid this hotel...

Upon checking in right at 3pm, we noticed the room was unusually hot. We tried to adjust the AC unit, but despite adjusting the temperature and turning to the "high" setting, very little airflow was coming out. The heat in our room was made worse by the wall AC unit in the hallway right outside our room blowing what was clearly hot air (despite it being the middle of summer). The bathroom also smelled like a dead rotting animal or something. I called down to the front desk and asked them to switch us to a different room, and they put me on hold for quite a while. Instead of answering my call that was held, they sent a technician to the room who basically just tapped on the AC a couple times and said 'it's fixed". Well, it wasn't, and I let him know that. In the meantime with my call to the front desk still on hold, my wife went down to the front desk at which point they tell her there are no other rooms available, and that everyone else is all checked in already. I knew that was a lie because we checked in right at the start of check in and saw no one else in the lobby. After we both argued with the front desk, they finally said they could move us to the room right above us (guess they did have other empty rooms after all), and the reason they didn't want to move us to a different room earlier was because we booked through Priceline, and that "3rd party websites get the worst rooms". Fortunately the new room had a working AC unit and no dead rotting animal smells, but we only got to that point of getting a new room after so much unnecessary arguing and added stress for my wife and I. The kicker is when we were eating breakfast in the morning, I noticed they have a big sign hanging up with their "Home 2 Guarantee" stating "We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us." Doesn't sound like the staff is abiding to this guarantee, especially when they blatantly lie to their guests. I can't stand liars. It's so disrespectful and unappreciative for the staff here to lie to their guests. My advice: If you're staying in the area, avoid this hotel...