Wadley Farms — Attraction in Lindon

We had our only daughter's wedding reception at The Castle at Wadley Farms, and it was an epic, truly magical night! I could not have asked for a better venue or a better experience with the staff and vendors. From start to finish, they were extremely helpful and right there when we needed anything. When we came in to the venue before the dinner and reception started, the wedding hostess for the night, the awesome Heidi, was waiting for me and immediately came up to me and let me know she would be there to help throughout the night ,and right away she started making sure we had our needs and questions taken care of. One of our table numbers for the dinner seating had broken, and she said she had extras, and she went and found a whole set that we could use that were even better than what we had planned, which a bride had happened to have left for them to use if needed the week before. Heidi, as well as the wonderful Susie, who we worked with in the planning stages, was like a wedding planner, helping to make sure the night flowed smoothly, which is exactly what happened!

We also brought sparklers for the couple's send off, and something that eased my mind beforehand and that night, was knowing that the staff would take care of helping people line up outside to wait for the couple to leave, and tell them where to go. Wadley Farms even has a blowtorch and they would lit the sparklers as everyone stood lined up, and Heidi collected them afterwards and put them in a bucket to cool them off and dispose of! I just got to walk out and wait along with everyone else, not needing to try to coordinate all of that and just enjoy it.

We came from Texas for the wedding, and as Mother of the Bride, I can't say enough of how much my mind was eased, knowing that they would set all the tables up, take them down, clean everything up, help with the send off, and all we had to do was place pictures and our guest book and things we had brought, and then just grab them and go home. Susie, Heidi and Heidi's assistant that day would coordinate with the awesome caterer, Hyrum of Custom Catering and Events, who works on site, and they made sure that we knew where the boxed up cake and extra food the caterer saved for us was after the reception.

Heidi and Susie were like my wedding coordinators, helping things move along smoothly so I could enjoy this night. I had asked Susie early on if she thought I needed a wedding coordinator, and she said she didn't think we did, and she was completely right! They coordinated with the caterer and florist and DJ as they came to The Castle as well as beforehand with questions. ( our AMAZING DJ was Richie with "Best DJ in Utah" who kept the night so high energy and helped so much throughout the night, and was also like a wedding planner and was the best DJ I'd ever seen, and our florist who did GORGEOUS flowers and was SO helpful and knowledgeable was Nannette York- she's extremely talented, and Nannette came early to set up and afterwards and took down all the flowers and knew the staff and how things are run there, and of course Custom Caterers who are the onsite Caterers and made DELICIOUS food and were so, so helpful too)

I could not have asked for a better experience with all of the vendors we used, many of whom Wadley Farms suggested. People absolutely loved the gorgeous venue and I had several people tell me it was the best reception they'd ever been to. Wadley Farms has created a timeless and spectacular reception venue and a helpful and friendly environment of easy people to work with. We can't thank Heidi and Susie and all the staff and vendors enough. They helped make one of the most important times in life a beautiful memory that we are still talking...

They don't care about you.

Their space is beautiful, and that's probably why they act like they don't need you. I've had better customer service at a gas station. I ended up not even booking an event with them because of how little I felt they cared about me. I also wasn't surprised to read other reviews of being forgotten and disrespected. I understand that I was one of many potential customers, but when you're booking an important life event there, you want to feel like they are at least interested. That was not my experience at all. From the get go, they were generally non-responsive to calls, texts, emails. When they talk to you, they're not rude, but they lack consideration. After trying to pry out confirmations for a date simply to view the venue, we showed up to our appointment and waited around in the front office. No one. Walked around for a while. The woman who was supposed to show us the space was busy getting ready for a wedding and had forgotten about us, which was how I felt her demeanor was for our entire interaction (text, calls, in person). She was nice enough, but offered no follow up or next step. She mentioned that no one was even looking at our date and we would be good to book it exactly one year in advance, as was their policy. Next week, I call to get the ball rolling and to get the contract. The woman I spoke to was generally unaware of how to talk to customers. She gets me in contact with whoever was managing the castle. I call her, she also shows great disinterest in my requests, despite being a serious customer who, if nothing else, would be giving her money. We talk about the date we wanted and the changes in the contract they planned on making. No mention that our date was already booked We exchange emails, I review the contract and want to move forward a couple weeks later, knowing that I was still ahead of the one year mark. Email was not returned, so I try to contact her another way. Still doesn't act like she cares, and then tells me that someone had already booked that date a month prior, well before their one year policy All I got was "I apologize" and that any other date in that month was open. To which, I tried to be understanding of the mistake, and asked for the next day, a Sunday. She said they were not open on Sundays, and made no attempt to make things right, despite their major error. I did not respond, and I never once got another response from her to check on the status, offer additional apologies, or to try to help the situation.

I was initially turned off by their general lack of responsiveness, and then their show of disinterest, but the lack of coordination and care is the end. I don't need people to act superficially nice to me. I just need them to be respectful of me and my time.

If you want to feel cared about or at least welcomed on your special day, I wouldn't count on...

First off let me say this place is beautiful! I was super excited to have my wedding here and anyone would be lucky to have it here.

But I gave it one star because the coordinator, Colleen, is a royal brat and that's saying it nicely. When I first called to come look at the venue she had no interest in having me come and kept making excuses for me not to see it. Finally I found a day where she is was available and that was a month out. We showed up this last Saturday and everything went smoothly and she was surprising nice that day. I was so excited because it was everything I wanted! So after the tour was over I asked when she would be available to schedule a day where I could come and sign all the papers and put my payment down to seal my date. She said I will be available Tuesday at 7. When I got there Tuesday she was with other people and so I just walked around the property and waited. Finally an hour after our scheduled meeting she came in saying "oh I didn't know you were still here! I was locking the gates and everything! Are you almost done I'm ready to go home." To which I replied saying well I've been waiting to sign the papers. And she huffed and said "well let's go then. Remind me your date again" I told her my date and she just looked at me and said "sorry I booked that this morning. Didn't know you were coming." And I just looked at her and said yes you did I told you Saturday I would be here at 7! She replied (in a very bitchy tone I might add) " NO I DID NOT, you aren't even in my book" I then asked her why she even told me on Saturday that it was still available and she said they just booked this morning. Not once did she even say sorry or even feel bad. She was just pissed off I was even there.

So moral of the story. Be very weary of booking with Colleen. She obviously won't remember you nor will she care about ruining your perfect wedding. She is EXTREMELY rude and very unprofessional. I hope she feels happy about being the worst coordinator I have ever met and ruining...