Best Buy — Attraction in Little Rock

These opinions are mine, and I stand by them as they are based on the experience and treatment that I received today. I will never, ever purchase another appliance from Best Buy. My dryer needed repair, so I set up an appointment ahead of time. Originally, I was given 7 a.m. to 7 p.m. for Saturday. I understood this and agreed. On Friday, the day before my appointment, I received another text indicating that they would arrive from 1 p.m. to 5 p.m. I was okay with that too. On the day of my appointment, I received another text indicating that the tech would be here at 10:50 a.m., which was fine by me. Well, he never showed up. I carry my cell phone with me wherever I go in my home so that I don’t miss any calls or texts. At the given time (10:50 a.m.), I was standing there with my cell phone in my hand, and the front door was wide open. I wanted to make sure I didn’t miss the tech.

I called Geek Squad a few hours after he didn't reach back out to me. I needed to know if he was still coming or if he was just running super late. The CSR reached out to him, and she said per the tech, he couldn’t reach me. I know this isn't true because I received all of the other messages. No one had to ring the doorbell or knock on the front door, because I was standing right there. There were also NO missed calls or texts from this tech/Best Buy/Geek Squad. I was then told he said he wasn't going to come out because his shift was over, so he would have to reschedule my appointment to next Tuesday. The CSR also informed me that the tech was going out of town, and indicated to her that he is the only one who can make this repair, so no one else would be available. I've never been so disappointed in a company or a human being.

I called a second time, and the CSR could not reach out to him. She said it was like he was sending her directly to his voice mail, and not taking her calls (she called twice). If Best Buy/Geek Squad is going to have people working for them to do this type of repair, then they need to have several back up technicians, because the one they assigned to me was not professional at all, and I don’t appreciate it.

You can rest assure that I will not be purchasing anything else from Best Buy where a Geek Squad warranty is needed. It's not worth it if this is what you have to go through to get things repaired. I've been up since 6:00 a.m., on a Saturday, waiting around for nothing. They should compensate me for what they are planning to pay their tech, since they treated me like a second-class citizen, and wasted my valuable time! To say I’m disappointed in Best Buy/Geek Squad is a severe...

In another episode of Game of Phones, my darling Pixel fell from extraordinary heights and fractured almost every connection in its body. After his death, there was no reception... and it was difficult to determine the date, time or location of the incident because Pixel was my fearless navigator. Without Pixel, I am nothing.

I decided to drive to Best Buy (where I had purchased dear Pixel). I called out to my fearless navigator, "OK GOOGLE, TAKE ME TO BEST BUY". I patiently waited for a response. Nothing.

Oh yeah. pixel was dead.

I hoped that I could make it to the store without getting lost, while also hoping that whoever helped me was not the person I bought Pixel from about a week ago.

Of course the person that helped me was there. I did not have my Pixel to guard me from social interactions and to show me funny memes while I awkwardly waited and paced around, so I was forced to take the situation on head first, no cat memes to distract me.

I held my sad Pixel in my hands and asked if someone could help. It was then that I was helped by a team of wonderful, sweet, awesome mobile customer service people. They saved my Pixel and my life.

All jokes aside, the mobile phone team at this store is phenomenal. I've been three or four times and whenever I have needed assistance someone has always been polite and friendly and pointed me to just what I need.

This time, the professionalism and customer service were out of this world. They did not have the Pixel in stock so the manager Hector pulled directions on a demo iPad and showed me how to get a store that did have one.

Additionally,, Tyrell (spelling?) was super polite while I tried to remember seven of my old phone numbers. Then, while I was waiting on whether or not there was a phone in stock, he was polite and friendly in answering my questions about phones.

The other two guys that helped me, I don't remember their names, but whoever manages the pay of all of these people should give them a double raise STAT. Or at least a pizza party. Or something. But mostly a raise. Or do whatever recognition thing for employees that happens.

Much love to the mobile department.

I'll be telling...

Worst bb experience in my life. Went in the store and was told by the greeter to the store purchase counter for online pick up. I went to the only lit counter lane. No one was there and I waited for roughly ten minutes while people were stacking behind me. Meanwhile saw 7 reps just grazing the floor. Few of the customers just left because there was no csr at the counter. Then a customer rep comes to another counter lane (unlit) with another customer to help him out. After he gets helped csr asks me to come to her lane but has trouble finding my order initially but ends up finding it. I am moved to the mobile department for activation where there is one more person before me. The wait here was about 45 minutes. After the wait, I am told I need state issued ID instead of federal government issued ID. She goes to verify with two different managers and takes another 20minutes to confirm that she can't do it. In the meanwhile the time gets closer to the closing time. I complain that I could have just gone home to retrieve the ID and come back. She offers that if I get to the store before the closing time, she'll be able to get me in and help me out. I do but she has issues with the system and fiddles with the purchase for another 20 minutes. Now I am told it's past the closing hour and my order was probably automatically cancelled making my purchase impossible. I complain about the lack of customer service, long hours of wait, and the misinformation. The manager says "that's on you that you didn't have the state issued ID, and you should get out because I'm not going to be here arguing with you". Well if your pick up email says to bring government issued ID (up to two may be necesary) and I bring two, I don't understand why it's my fault that best buy did not specify it needed to be a...