New Balance Factory Store Livermore — Attraction in Livermore

Big store tons of options, prices aren’t bad. If you like to shop this place is located in the midst of an outlet mall that has tons of great deals on all kinds of different brands. Back to the New Balance store though. I love New Balance shoes and wear them pretty much everyday. The biggest disappointment to this store is that they didn’t carry any minimus shoes. I couldn’t find a single pair of minimus for men. I wear my minimus shoes almost daily and love them and unfortunately had to buy them elsewhere after traveling from SF just to look for a pair at this store. If you’re looking for a more casual new balance show this store is great, but if you’re looking for their more sports focused or outdoors focused shoes this place doesn’t have them. They carry almost entirely fashion shoes. Great store if that’s what you’re...

Returned my shoes I bought a month ago. Piece came unglued in the sole of the shoe revealing a secret serial number underneath. I've worn dozens of New Balance shoes since 1993 when my dad bought me my first pair. Even then they were the most comfortable shoes I've ever worn... even more so than my Reebok pumps lol... remember those. First time I had any issue with a New Balance shoe in 30 years. Very happy how it was handled at the store. Hope to wear new balances for another 30 years. Cheers to New...

Terrible customer service experience! The sales associate had me load $300 onto my Klarna card, only to tell me afterward that the store didn’t accept it. I then asked her to reserve two pairs of shoes — one for me and one for my fiancé — while I contacted my bank to cancel the transaction, and she said they would be set aside. When we came back about an hour later, she hadn’t reserved anything, and one of the sizes had already been sold. Completely unprofessional and disrespectful to the customer. Very...