Hocking Hills Adventures — Attraction in Logan

We made reservations for 2 campsites over Labor Day weekend. We called to verify our reservations a week before and we were told we 'were all set'. When we arrived Friday night, the office was closed, the 2 livery employees just shrugged their shoulders when we asked a question and there was not a sign directing campers as to where to find the assigned sites and the sites themselves. When we were able to find the road to the campsites that was almost blocked completely by the canoe livery's parked vehicles. When making our reservations we asked to 1) back-to back campsites 2) electriicty and 3) a nearby water source. After asking a fellow camper where to find the site assignments we had sites 7 & 8 which were 1) NOT BACK-TO-BACK 2) NO ELECTRICITY and 3) NOT NEAR A WATER SOURCE. And to top this discovery, there was no one to help us. Unfortunately we had no cell phone signal and it was getting dark so reluctantly we had to set up for the night. The road to the bathrooms was NOT lit at all by the campground and was VERY dark and long. The road to the bathrooms was also part gravel and part dried rutty mud. Even a flashlight was not much help seeing where you were going or stepping, I felt very uncomfortable walking to the bathroom. The road had lights when you were almost to the canoe livery office. When we woke up, we found the campsites bug and insect infested. I expect bugs at a campground but not like this. Also both campsites had poison ivy all over them. Not to mention all the dead trees that need to be cut down before they fall on unsuspecting campers. On Saturday afternoon I talked wth Cybil and complained and she said "Oh you were suppose to be at the other campground." REALLY CYBIL then why I ask were we assigned to this HELL HOLE!, By this time our camping group just REALLY wanted to leave, but since we do not live locally, we decided to camp one more miserable night and boy were we sorry, a storm came through Saturday night and Sunday morning. Needless to say we left miserable, wet and angry. I will NEVER come back to your campground in my life time. It was poorly run and run down. Cybil said "they NEVER had any complaints before...and that they pass inspections every year. As soon as I find out who inspects their campgrounds a letter will be written to them. This campground should be SHUT DOWN. Hocking Hills Adventures has absolutely no business running a campground. I will never come here again and I will be sure to tell anyone I know who is going to Hocking Hills to avoid the Hocking...

I could not be more disappointed in my entire experience. I made my reservation ahead of time and upon arrival saw easily over a hundred people gathered waiting for busses in large crowds. Out of over a hundred people I can count on two hands the number of people wearing masks. You were completely over booked and I had to wait almost 2 hours past my reservation to get on a bus even though I showed up almost an hour early to check in. I was scared for my health the entire time and when I asked about a refund I was told you are unable to provide them. Even after this experience it continued to get worse. The bus driver did not have a mask and no one on the bus besides me and my friend wore them on the bus. The driver never even asked or suggested for passengers to wear one. This is hilarious considering on google under updates your business you specifically state “face coverings for all customers will be REQUIRED during bus or shuttle transportation.” After getting off the bus the kid working told me to get my own kayak and drag it to the river. I am a fit young female and while I am capable of doing this and did, it was incredibly rude to have no help with this whatsoever. My kayak was dirty, obviously unsanitized, missing both foot rests, and still had garbage in it. My ore was bent and obviously very old. After starting my trip I quickly realized that again because you overbooked I could not even kayak through the river at all. There were so many people stopped and clogging the river and I could do nothing besides try not to run into them as I went along. Not for even a moment was I away from huge groups of your customers. It was a crowded party the entire time and was and one of the most stressful experiences I have had in a long time. I could not wait for it to be over the entire trip. When I got back I was not greeted my a employee instead I had to stand in yet another crowd of people without masks while standing in disgusting mud and not able to move. No one helped me pull my kayak in. No one grabbed my kayak. No one said have a nice day. Nothing. This was literally the worst experience I could have imagined and I will NEVER return to your establishment. The lack of professionalism was appalling and the fact that we are in the middle of a pandemic and you obviously do not care about your customers health or well...

I'm updating my review as all of the issues I experienced about 2 weeks ago seem to have been fixed or addressed. We took trip 2 this Saturday and it was AWESOME. We had so much fun and the weather was perfect. Most of the staff were expedient, courteous, and helpful. The bus driver we had this time, I think her name was Katrina? I can't remember but she was just great, very funny and talkative with us. I hope she knows that she made our day better. Megan at the front was also amazing, she is so welcoming and professional in the way she presents herself.

People can say what they want, but this place is a little gem when they're on top of things and being proactive. I've created so many memories here and I plan to make more. Unless you're someone who needs the stars to align to enjoy yourself, you will have fun here. I highly recommend trip 2, but even that feels way too short for me. Yes the river is low sometimes, but you're literally doing a water sport so why do you expect not to get wet? They can't control the river.

Everything below this part is from my last visit.

The only bad experience on the river was from a group taking a trip with a different livery down the road. They brought a 100 pound dog with them and it was not friendly. It chased me and tried to capsize my boat. I think dogs of this size should be outright banned on the river, this presented a significant drowning risk to myself. I do carry a firearm, and I almost felt like I might have to shoot the dog. Just don't bring your unruly pets to the river if they are going to aggressively chase patrons and you can't control it. Don't be the person who ruins other people's day, keep the thing at home.

We just took the 7 mile trip today and it was pretty awesome! I've been coming here for years and it's still a fantastic spot for a relaxing river trip!! Everyone is usually fair and easy going if you are in return, and they have it very streamlined for the most part.

The bus driver Cathy was great. She is humorous, friendly, and has a special energy about her that is inviting. She should honestly be at the front desk instead of anyone else, she would shine but she shines as a bus driver as well.

I do wish the kayaks were a little more maintained. The seats are also hell on your spine so bring a cushion or something and your trip...