CYCLEBAR — Attraction in Long Beach

Cyclebar could have been a great place to workout and have fun. Susan is a wonderful trainer and she helped motivate me to be my absolute best. Riding with her and the group was an awesome experience.

That being said, my experience with trying to cancel my membership has been absolutely horrendous. I called at the end of September to request that my membership be canceled, as I would not be able to continue paying for it due to personal reasons. I was told they had a policy that required 30-days notice for canceling, something I was never informed of when signing up. They gave me an email address to send my notice, which I did at the start of October.

No one reached out to me to confirm my cancelation, so I called to inquire and was informed that I needed to send another email to a different address, and I would receive a followup phone call from their general manager. I never received any phone calls or emails of any sort. At this point I had only one day before my bill was due, and I no longer trusted them to do the right thing and end my subscription, so I shut off my bank card and ordered a new one.

It was only AFTER my payment was declined that the general manager decided to email me and attempt to offer for my account to be frozen instead of canceled. I told him that I did not want to freeze it, and that I would not be paying until I received written confirmation of cancelation. It took over a week for me to receive another email from the GM.

This email informed me that until I paid my balance due, which now had a late fee added on top of it, they refused to cancel my membership. They are essentially holding me hostage until I pay them for a membership they would not cancel on time. At this point I have reached out to the corporate offices and I wait to see if they will remove all the balance due for my troubles, provide proper written confirmation my membership is done, and completely delete my account.

DO NOT SIGN UP FOR CYCLEBAR'S MEMBERSHIP. I am far from the only one to have difficulty canceling, just look at the BBB reviews for this company. Multiple individuals in the same situation as me, getting charged multiple months at a time as staff refuses to provide proper service to their customers. They are just as bad as a gym. Don't give...

I wanted to love this CycleBar, but the owner, Komail, created a hostile environment through a pattern of accusatory behavior.

Over three separate visits, I was consistently singled out, accused, and treated with disbelief in a way that has no place in a business that claims to promote wellness and community.

First Visit: I checked in using my WellHub subscription. Komail insisted I pay for shoes, contradicting my prior experience at the Torrance location. I paid under his directive. After class, he approached me to say the charge was a mistake because he thought I used ClassPass—even though I had explicitly stated WellHub at check-in. This felt like a bait-and-switch.

Second Visit: As I was leaving the cycling room, Komail approached me not to ask about my class, but to accuse me of taking a Celsius energy drink. I showed him my water bottle and stated I don't drink them, yet he continued to question me, implying he didn't believe me. The interaction was purely accusatory.

Third Visit: Komail again told me I had to pay for shoes. I explained that I had called ahead and was told by another employee that WellHub users do not pay for shoes and that they "don't keep track" of it. He dismissed this as a "miscommunication." When I expressed my frustration at these constant, changing problems, he became aggressive, demanding, "Why are you frustrated?”

I finally told him directly that I felt targeted every time I visited and asked if it was because I am an Indigenous woman. His defensive response did not address the core issue: his own actions.

This is not about $4 for shoes. This is about being followed, accused, and spoken to with aggression and disbelief by the owner on multiple occasions. The cumulative effect is a hostile environment designed to make a customer feel unwelcome and uncomfortable. I believe he intended to make my experience so poor that I...

Extremely rude staff and unprofessional. They will be all over your contact when they try to get you to buy membership and extremely painful when you want to cancel. I personally turned off my bank account until there's bill due that I'm aware of to avoid unexpected charge. Unexpected charge such a missed class fee that they’re trying to charge which I'm not aware of because I wasn't notified that I was getting into a waitlist class. I notice the payment didn't go through so I called the first time on August 7 around 9:30am to notify one of the staff about the situation. And she said that I should have shown up to class anyways even I'm on waitlist (and how would I know that's how your system work?!) She said she will fix the attempt fee of no show when her manager is here and it never gotten fixed. I noticed my last 1/4 credit disappear 2 days later which might happen because they attempted to charge me for no show class but didn't go through and the staff didn't fix on the day I called on 08/7. I called again this Wednesday to explain the situation and asked why my last credit disappeared and one of the staff was trying to accused me that I should have called the staff first about the fail attempt payment of no show - which I did called the first time on 8/7 and no one fix it until they decide to take the credit away. She also said there are a lot going in the studio so I should be there to fix the problem earlier (I don't have time for that and that's not my problem). $20 of no show fee is not a big deal but of how the staff handled the whole thing of which none of it was my fault at the first place. It’s so frustrating. I would not recommend If you don’t care about how they take care of your business and only there for good...