Walgreens — Attraction in Long Hill Township

As of today, 11.27.19, they still fail to meet the mark! Asked to refill a script. I was told it was out of stock and would take 24 hours to fill . OK, no problem. The next day I checked on it and was told it required prior authorization. Never has a script of mine required that with my insurance. I called and was told that it no longer required authorization and that it would be ready shortly. I then received a call saying that it was out of stock (again)! They also changed the amount of the med to be dispensed. When I asked them to review the original script written by the doctor they gave me attitude, claimed I was difficult. Now they have doubled the amount, above and beyond what the doctor ordered. Is this legal? Aren't pharmacies restricted by the doctor's scripts? Maybe walgreens recent culpability in the opioids crisis was not enough to make them dispense meds as written. This pharmacy needs to be investigated! Their staff is terrible, and walgreens should shut this place down! If the Attorney General needs people to testify against this pharmacy, count me in!

Here is my original review: Stay away from this Walgreens pharmacy! They don't fill scripts promptly. They delay them unnecessarily, trying to get scripts changed from the way they are written. Understand, I have been with this pharmacy for over 30 years (back to Drug Fair days). I have patience. These are beyond a doubt the absolute worst! Stay away and get your meds filled the way the doctor wrote them, and without delay! Additionally, when you call to ask why it takes a week or more to fill a script, they give you attitude for being upset that most of my scripts take a week or more! Just insane! Their prices are...

Like others, I've never had good vibes in this store as a person of color, but my recent experience was the last straw for me.

I was in the hair aisle lightly spritzing the dry shampoos to compare scents since I get headaches from strong fragrances. From across the store, an employee called out to me and said I wasn’t supposed to spray them indoors. I thought maybe he was worried about the aerosols so I apologized and stopped immediately, he glared at me and then turned and walked away while still calling across the store that I was ‘wasting product.’

I completely understand if there’s a policy about that, hence why I immediately stopped and apologized — it was more the tone and the need to keep at it that felt uncomfortable. It came across as scolding, and it was loud enough that it felt a bit embarrassing. He was so far away that when he first started talking I wasn't even aware he was talking to me.

Juxtaposing this interaction against a backdrop of others where I've seen employees do a complete 180 when they interact with a person of color vs not, especially in back to back interactions, just highlight for me that I'm not welcome in this store. I think the team would benefit from some bias or sensitivity training. The other reviewer who compared this place to the misery of the DMV is spot on.

They've lost a customer in me and I will drive the extra 10 mins to go to CVS instead (the only, slightly petty, protest I can make). One star just for the drive up pharmacy which is usually quick and efficient.

Thank you for coming...

I have been going to this walgreens pharmacy since they were across the street next to shop rite and the last few years the pharmacy has gone from bad to horrendously inept. Everytime you walk in it's a 10+ minute wait just to get to the counter. If something is wrong then expect to be there for over 30 minutes. I go in on Saturday and ask switch a new med to 30 day supply from 90. They say 15 minutes. 3 days later come back and it was reprocessed as a 90 day supply. They say couple minutes but 30 minutes later I'm still waiting (along with about 8 other customers who had to wait for sometime period) for them to fix b4 I walk out screaming at managers for the 2nd time. I'm done...do yourself a favor find a different pharmacy. This is just the final straw I've had with their ineptitude...I have waited for over 2 hrs in the last year alone...