LA Fitness — Attraction in Los Angeles

This is the best facility in this area, management is and always will be below standard due to poor hiring standards and underdeveloped training of service teams, this is a corporate issue which causes the frustrating trickle down affect of dissatisfaction at all of the locations in this area. Staff and sales persons sadly are mirrors of their leadership and this will never improve until corporate makes the choice to focus efforts on consumer care.

Parking is ridiculous and seems to be an issue which cannot be resolved. Corporate planning disaster.

Equipment and classes are very good. Classes can be overly crowded and not managed well. Location interior has the nicest design in the area. Great location/area but it has heavy traffic in the mornings and after 3p until 7p.

Cleanliness is adequate but certainly could and should improve especially in the locker room, shower, and bathroom. Older equipment should be replaced, I have been hurt as have others by sharp edges or broken pieces.

I have witnessed and experienced several issues with the men who “juice”, a steroid use which causes an obvious personality defect, it prompts persons who overuse the drug to verbally attack or simply behave aggressively, and there is a distinctive oder that is secreted from persons who use steroids that cannot be masked by cleaning products or air sprays. Obviously, there isn’t much that can be done about that but be mindful to not encounter them if possible.

Within a 6 miles radius, this is the best LA Fitness location simply for the area and design of this facility, all of the others...

I will never ever go to this facility again. Although the facility itself isn't half-bad, and the equipment is up-to-date and reliable, everything else is basically horrible about this facility.

A lot of the people that go to this facility are clearly gang members and Street people. My first day there, two Hispanic American men tried to start with me for no reason. Literally, they wanted to fight just because I looked up at them while they were staring at and talking mess about me the whole time.

When I went up to the front desk agent and I asked her was this abnormality at her gym, she basically told me that the people there are territorial but will eventually warm up to me. I could not believe that she fixed her mouth to say such a thing.

Had anything going down, and I was forced to defend myself, that entire facility would have blamed the ordeal on me. I also think that the locker rooms are very dirty and disgusting. They don't put enough Pride into actually cleaning it up let alone picking up the trash as they go throughout the day.

I would not recommend anyone going to this gym if you are not prepared to put up your dukes and fight someone because they just feel like fighting. When I go to facilities, I go there to work out not to get...

I had previously been with LA Fitness prior to Covid and just rejoined and honestly my experience with their sales and customer service team has been abysmal.

Do yourself a favor - don’t signup online or through email promos as those apparently are completely separate in terms of information access and promo information.

I had to sign up twice to get the correct promotion. But I haven’t received a barcode to setup my new account , I have to give a phone number to sign in, no access to the app to schedule out classes and I haven’t received to promised cancellation letter to confirm that I’m not about to be double charged.

I’ve called daily and always get put on hold until the call is disconnected or just told the person isn’t available. Armando in sales WAS helpful until he got a resale from me and has since been unreachable.

I’m honestly very deterred by the terrible communication and response to issues I’ve received and honestly, I may not keep the membership through the year and look elsewhere as the process has been beyond cumbersome. It’s also affected my workout schedule since I ran into issues accessing other clubs. I signed up to access the classes more than the facilities so being unable to use the app has made it very...