Yoshinoya — Attraction in Los Angeles

I visited the Yoshinoya location at 420 N Azusa Ave, Covina, CA, tonight between 5:45-6pm. Initially, I ordered from the drive-thru. When the employee repeated my order to me, I told her it wasn't correct. So I repeated my order to her, and she said okay.

A moment later, I arrived at the cashier's window. The cashier repeated my order to me, and it needed to be corrected again. I told the cashier that the order was incorrect. The cashier didn't respond and silently put his head down. So, I asked the cashier to cancel my order and told him that I would go inside and order again.

Once I arrived inside, the drive-through employee asked me what I wanted. I told her that I had just ordered from the drive-through and my order was taken incorrectly two times. She told me that she was not going to help me. I then asked for the manager. She said that she was the manager. I asked her to take my order, and again, she refused. She then told me to leave. I asked her again to take my order. She refused again. I told her I would inform her boss of her unprofessionalism and lack of customer service. She told me that "she didn't care." I then pulled out my phone and recorded a video of her. I mentioned what she was doing in the video, and she just waved to the camera. I have never felt so insulted and discriminated against in my whole life. This Yoshinoya location is absolutely mismanaged and I just can't believe what a terrible experience I had. I only wanted to take a nice meal home to my wife and son after having worked all day. I'm considering seeking an attorney...

A month ago, my entire order from the Lawndale location was horribly cooked and tasted terrible. The rice in both bowls was soggy, the veggies were soggy, the orange chicken was soggy not crisp, and the gyoza pieces were either hard as a rock or coming apart.

I was in contact with Diana, the customer care rep at Corporate, who promised I would be getting a full refund. After sending a pic of the receipt, I still didn't get any refund within the promised time. Last we spoke, she said her accountant was on vacation for the holidays and she will definitely email me once the refund was processed. No emails. I've been calling and calling every day and now Diana doesn't even answer the phone. She told me before the refund was approved and now she doesn't follow through with her promise. Unbelievable!

Yoshinoya almost always gives bad service no matter which location I go to. Carson location made the same mistake with my order twice in a row. I used to visit these restaurants every week. Now, I don't even feel like going to Yoshinoya...

I went to redeem my points for a free bowl 400 points, the cashier scanned my phone, then she said Oh I put the wrong bowl type for this. Let me scan it again and of course It said too many transactions in one day. I asked to speak with the manager, and she was very dismissive, she did not even hear what had happened, she just said contact the corporate office. I have copies of the transaction on my phone. I am upset because I love yoshinoya, this location is close to my home and I visit quite often, almost every day. Now I don't want to go back because of this incident. I have a lot of points left to redeem, but if the cashiers don't know how to scan and enter the correct information so I can redeem my points they should not be on...