Kindred Hospital Louisville — Attraction in Louisville

They would get 0 star if that was an option. My sister had her spleen taken out and had sepsis at Norton Hospital. She was transferred to Kindred Hospital for rehabilitation. Since she has been a patient there she has been neglected and ignored. It started from day 1. She pushed her call light button for the nurse to come. She needed her medication for pain from her spleen surgery. 2-3 hours later a nurse came in and said “what do you want?” My sister stated that she needed her pain medication that she was in serious pain. The nurse rolled her eyes and said “I’ll be back with it.” About an hour later my sister finally received her medication. About 2 weeks ago my sister wasn’t given a lunch tray. She pushed her call light which wasn’t answered for about an hour. When the nurse came my sister asked for a lunch tray and the nurse’s reply was “We forgot you was down here, I’ll be back with one.” He never came back and my sister never got her meal. Nurses don’t answer call lights and gives medication when they feel like it. On 9/17/23 we receive a phone call from my sister and she was extremely upset. She said her ostomy pouch had filled up and was leaking all over and her and getting in her wound that she has from spleen surgery and her call light went unanswered for over 2 hours before anyone came in. Then they acted as if this was her fault. I called and spoke to Debbie who is the Director of Nursing and she basically called myself and my sister a liar. My sister is there for Rehabilitation and has only been out of her bed 2-3 times since she has been there. The therapist said my sister refuses which is untrue and when they do come it’s for about 20 mins. Then the DON said well we’re not a rehab center which their website says they are. So why is my sister there and if your not a rehabilitation center why do you have occupational and physical therapist there and she couldn’t give me an answer. I was told to leave my number and the CEO Tim Phoenix would reach out to me. When I spoke to him, I feel like he brushed everything off and then had the nerve to ask me what I would like to be done with these issues. I said, I expect my sister to be taken care of correctly and not be treated as if she is a problem. He said there would be an investigation. And then hung up. On 9/18/23 my sister had to use the restroom. she pushed her call light and about an hour later a nurse stuck her head in the and said “Is there something you need?” My sister told her she needed to use the bathroom and asked if she could place her on the bedpan. The nurse said “No I can’t right now, I’m late passing out patient’s medications.” So needless to say my sister urinated on herself. On the evening of 9/18/23 my mother and I went to Kindred Hospital. I wanted to speak to the nursing administrator. When she approached me, she said that she will not discuss this matter with me that since my sister is sound mind, and can comprehend what she saying, this discussion will stay between her and my sister. this is after my sister told her to speak with me about the issues at the hospital. While me and my mother was there, I had my sister push her call light to see how long it would take for them to respond. It took about an hour. My sister has developed a stage one bedsore at her tailbone. Before my mother and I had left, she pushed the button to have a nurse come in to put her on the bed pan. No nurse came in so I told my sister that I’d put her on the bedpan since clearly it’s an inconvenience for these nurses to do their job. When she rolled over her bed sore was leaking green and was not covered. So she use the restroom and I cleaned her up and I washed her bedsore with wound cleaner and put some medical honey on it and covered it. When she turned back over, I noticed, she had feces on her from the day before. I cleaned her up. 9/21 ostomy leaked again was made to wait 6 hrs to have it changed nurse refused to clean it off wound. They used another patient’s prescription wound cleaner on her as well as another patients insulin....

I wish there was an option for zero stars. My father spent 9 months in this facility and to say our experience was horrific is an understatement. My father entered this facility with a trach in place. However, he was not on a ventilator upon admission. He was unable to hit a Nurse call button, nor was he able to communicate with them out of the nine months he was there. There were three nurses that seem to truly Care about their patients outside of those three. If you ask any questions, you were giving attitude immediately patient such as my father there was a need to be turned every two hours and of course when you asked the staff if he was being turned, they weren’t complete idiots. They would tell you yes Countless times I would be there three and four hours at a time and it would be myself and my husband that would turn him because a nurse would never dark in the door the entire time we were there my father was also on dialysis I was told upon admission from U of L That they had individuals inside the hospital that done dialysis they did not tell me it was an outside company that came in to do dialysis one of my visits. I walked in to find my father literally suffocating due to fluids building up on his body and he was waiting for the dialysis nurse to show up , I asked his nurse if he had been breathing so labored all day and she said yes when the respiratory team came in, they were immediately concerned and informed me that my father had not in fact been breathing, so labored all day they done a blood gas on him and needless to say from the time they got the blood gas to willing the ventilator down the hall was less than 10 minutes. They performed a debridement on the sores he had post debridement. It was easy to say I could place one of my first and half of the other into one of the stores. He was literally missing the whole bottom, half of his left buttock cheek and parts of his inner leg. Upon arrival on three different occasions, I find that my fathers pump that was pumping nutrition into his feeding tube had stopped. I then demanded notes from the previous shift. He had gone more than 12 hours without his prescribed nutrition all because a nurse stated that she got tired of fooling with it, so she just shut it off. I could go on and on about my experience with this facility. My father unfortunately passed away on November 26, 2022. I will go to my grave hating myself for ever allowing my father to be transferred to this horrific facility. His caseworker was the head of that department and in my experience it is the caseworker that takes care of things such as getting a patient switched from medicare to Medicaid so that if he were to be well enough to be transferred to a long-term facility, the Medicaid process would have at least been started, but not in this facility they leave that responsibility to the family member. The bedside manner of the nurses with a patient such as my father that could not speak, could barely move any part of his body was absolutely the worst I e ever encountered. I could go in and on about my experience but just as I was told when I asked the floor supervisor and case worker to read some of their Google reviews and how bad they are I was told all businesses have both good and bad reviews. Which is absolutely true. I have hundreds of pictures of the condition my father was left in and I walked in on many times. I have no idea how this facility is still up and running. And if you are unfortunate enough to have a family member to land in this facility, just remember do not question them about anything. That will be when everything starts to take a fall. I would gladly share the pictures that I have for anyone that is interested or thinking about placing a family member in this facility. Make sure you have a good attorney...

If you are reading this it’s most likely because you’re faced with a tough road ahead and new to this experience dealing with a loved one and their post acute care. I was one of them. I was terrified but hesitant to believe the negative reviews about Kindred. My boyfriend was forced to go here because he had a trach and this facility accepted him with his insurance. I am being VERY serious when I say if you care about your loved one STAY with them at ALL TIMES. Make a schedule with your family and friends, you need to stay in the room with them at all times. Our experience was absolute hell but I know my boyfriend is only alive because he always had someone in the room day and night. There was a number of horrible things that happened but luckily we were there to stop it and watch out for him. You have to educate yourself and never trust the staff. If you are not stuck in a situation like ours where he had to go, look for other options. Please. We were on floor 3 and by the grace of god we found the two nurses who genuinely cared among the horrible staff . They are understaffed and would take on anyone. But Tamika and Angel are genuinely good and amazing nurses that should be recognized. They were our only hope while we had to stay and if you are feeling hopeless or need someone to talk to, they listen and are there because they care about the patients and know how bad it is. The floor supervisor as well is a good resource but if it weren’t for them he would have died. He was off of his feeding tube for hours and suffered a seizure while he was there which is how we got transferred. His trach was pulled out by one of the uneducated nurses and shoved back in which caused an infection. We had to get her banned from the room. He laid in his feces and urine for over an hour. One of the nurses rolled him on his paralyzed side and caused him to have extreme pain In his muscles to the point he was crying when it was touched. I had to play nice and cry and beg for him to give the minimal care they would give when I was unable to roll him every two hours. They will not and your loved one will get bed sores if you do not. It got to the point where my friend who is an experienced physical therapist would come In a couple of times a week and secretly assess him and tell us what neglect is happening with his physical state and taught us how to do their job. Please take this review along with the others seriously. You have to stay on top of everything. I write this review because my heart goes out to the patients who are stuck there without hope and the family members who might consider placing their loved one here. Do not. Look for other resources. And if you have to go, educate yourself! There are resources out there!...