MG Jewelry — Attraction in Lubbock

The workers are nice enough when you speak to them but the actual quality I received was terrible. I paid nearly $90 to have a string of pearls restrung, asking to keep the original clasp and tie structure, and when I was returned my necklace there were no ties between the pearls after the tie to the clasp. My original necklace had ties between each of the first five pearls following each end of the clasp and then a tie every 4-5 pearls. Absolutely unacceptable for a 90 dollar repair, ties between every or every few pearls is necessary to prevent rubbing and damage or loss should the necklace break again, and I wouldn’t be surprised if it did. The so called “pearl specialist” truly must have thought that I was a dumb college student who could be scammed for a few extra bucks. Unfortunately I only noticed the issues after I left the store and have resolved to never go back. Do not recommend for fine jewelry repair, if they can mess up something as simple as pearls, they can certainly make more expensive mistakes. If I could give zero...

May be OK for jewelry, but don't take a watch there to be repaired. Very slow - took months to get our 37-year old son's Fossil watch repaired. Paid $50.00 to get a $100.00 watch repaired. Shop claimed they replaced entire movement. First time our son tried to set time and date (he's owned the watch for several years), the stem broke off. We took the watch back, and all the owner (?) could do was tell us about how our son broke it. He basically made it sound like it was our fault that the stem broke the first time he had the watch in his hands. Horrible customer service as far as I am concerned. There are better choices in Lubbock - I for one will not return.

BTW - I'm not hiding behind a...

I just had my necklace break from my passed Grandmother that carried my passed fathers Wooden one of a kind cross and I was so sick about it having never taken it off for 10 years I went here to repair it and not only did they offer to repair it but were honest that due to how thin it was and soft (silver) it would probably keep breaking which it had before she gave me a deal on a brand new one making sure the chain could take the weight of the cross and was so empathetic that I walked out wearing my dads cross again w ideas from them on how to keepsake the broken one … Definitely will be taking my son here to buy...