IMG Jewelers — Attraction in Lyndhurst

I went to IMG Jewelers for the first time after scouring reviews for custom jewelry work/repair shops around the Cleveland area. Why I chose it was mostly based on the reviews I've read and also their main website which seemed to have a much more friendlier and accommodating tone than others I've run across.

I had received a ring as a gift with the center stone (alexandrite) that I absolutely loved, but was not happy about the setting it was in. I knew I wanted to get it reset some day. The metal work covered most of the sides of the stone, so it looked like it was impeding the light distribution in the gem, which is not good. Because of the larger carat weight, it tended to gravitate to one side sometimes around on my finger. The style of the ring was also not very comfortable, as it had extremely fine band of metal right underneath the top of my finger which tended to dig in to the skin.

I was helped by Melissa and she took the measurement of the stone, then told me what the price ranges would be to get a stone reset in the style of the ring and kind of the metal I would like to have. I was actually nearly overwhelmed by the sheer amount of style options that was before me.. which was great. :)

Melissa was incredibly patient as I looked through the different options and asking for prices/opinions on the setting several times over. I do like to take my time when it comes to that and she never rushed me through any part of the process. When I had finally decided and paid, she quoted me a date that the ring would be ready by.

I actually just retrieved the ring today, which was way earlier than the initial quote. The metal of the ring is extremely solid and sturdy feeling and ring itself is VERY comfortable to wear now. Also, because the stone is not covered up from the odd metal work that it used to be in, I'm getting beautiful flashes from the alexandrite.

I definitely plan on coming back to get few of my loose stones and uncomfortable jewelry reset and would highly recommend this place...

I love my experience with IMG. I highly highly recommend them. Customer services is very professional, friendly and very informative with helping me select my idea ring for my fiancé. I have to share this true story. Yesterday I called an hour before coming to pick up my jewelry. When i arrived it was closed though i arrived during store hours. I was bummed until i noticed people were standing at the corner pointing toward the store. As i walked towards them i then saw fire trucks. I spoke to them asking what happened when i saw it taped-off and the corner of the building was destroyed and gone. An unfortunate event happened there yesterday when i came to pick up my beautiful jewelry. A car crashed into the building causing damage and thankfully no one was hurt which caused IMG to close. I said to one of the bystanders "oh no i was here to pick up my jewelry. One of the bystanders told me the employees were outside around the back. I went around back to talk to them and one of them was the lady i spoke to before coming. As we were talking i told them why i was there and then asked them when do think they would be reopened and that im glad everyone is ok. One of the ladies (service rep) has said wait let me see what i can do since im here to pick up. To my amazement those wonderful ladies (angels) we're able to put a smile back on my face. They still were able to provide wonderful customer service after a car ran into the building. Now THAT'S what i call beyond customer services. I wish i could rate them higher than 5 star. These ladies deserve a raise with a 2 week All expense paid vacation (wink wink). 🙂 Thank...

Bottom Line: by far, one of the best experiences I've had at any jewelry store in Northeast Ohio. Period.

I was in the market for an engagement ring, and began to do some research on styles and prices. Before IMG, the majority of the stores I had been to were very pushy, and not willing to work within the budget I had defined, making comments such as "Well, you're not going to find anything in the price range..." and "what can I do to get you to purchase this today?".

Ernie and staff were very accommodating, and willing to work within my budget. Throughout the process, there was zero pressure and no comments about the budget. He also took the time to discuss and explain the 4 C's of diamonds, something I had been researching, but none of the other jewelers even attempted to mention. Ernie wanted to make sure that I got something that I loved, at the price I wanted.

We also got into a discussion about natural VS lab- grown diamonds. The other jewelry stores had them, but didn't "believe" in them, stating that a "diamond isn't a diamond unless it comes out of the ground...". The sheer lack of open-mindedness concerned me. Ernie ended up bringing in 3 real diamonds and one lab-grown diamond. When asked what he preferred, he remained neutral and did not try to push one more than the other.

Overall, by far the best experience out of all of the jewelers I went to and I will be returning to purchase the wedding bands soon. No wonder they have been around since 1949!

Thanks again Ernie and crew for a...