Michaels — Attraction in Madison

My favorite store. I came in today after work and I’m usually here twice a week. Clean store. Everything organized. Found everything I wanted and even found and bought some things I didn’t think I wanted. Anyways, maybe the cashier wasn’t feeling good or just in a mood. It happens. We all have those days. He told me I had to put in my phone number so he could scan my 5.00 voucher. Not a big deal to me but when I went to the app to pull up the 20% off entire purchase for him to scan, he sighed, like I had completely inconvenienced him. The 20% off entire order took my total from 87.00 to 76.00. No matter how much sighing any cashier does, I’m gonna save money where I can and ended up saving, per my receipt, 25.00. That’s a big deal to me and I’m happy Michaels offers such good deals and vouchers and great coupons and sales. Still my favorite store and if the cashier was just having an off day, I hope he...

Know ye the following tale of woe! A busy Sunday afternoon. No human checkout. Three check out machines. No human even overseeing said check out machines. Item rings up 40% higher than on shelf. Cancel single item sale button pressed. Machine says “Wait! Only An Associate Shall Let Thee Pass!” After five minutes poor old Michael’s employee (who had been filling balloons) comes over to look at machine. She does not have sufficient rank to help the humans. Poor old employee keeps trying to flag down her boss. Boss wanders by talking on her cellphone several times ignoring her underling and the other humans. Boss is too busy talking about Adult-only comic books or something important like that. Line keeps backing up. After enough of this shoppers get frustrated and leave. Do not be the foolish mortals who try to shop here! Ye have...

I hate leaving negative reviews, but I’m now going out of my way to avoid this place although it’s the closest craft store to my house. My experiences at this store have been nothing but frustrating. Any transaction that requires employee participation is impossible. I could not get an employee to assist me in returning an item; she continued to stare straight past me, while doing nothing, despite my many attempts to politely flag her down. Said employee (older woman) was rude, unfriendly, and unhelpful across multiple interactions (using coupons, returning things).

Some basic standards in training / hiring are needed. Customers aren’t asking much… just basic politeness and to complete our transactions, please. And sadly not everything can be done from a self...