Franklin International Beauty Store — Attraction in Malden

I was in the store yesterday, 2/26/2018 around 5:30pm as I needed hair items so that I can get my hair done for the middle of the week. I was amazed by the selection of hair wigs and supplies in the store and started browsing wigs. A young lady who worked there, came over and not so pleasantly told me the store was closing in 10 minutes. What was interesting was that I did not hear her tell other guests in the store that the store was closing...I quickly went over to look at the selection of braiding hair to find the one my stylist told me to purchase but I couldn't find it. I politely asked the young woman who worked there if the store carried a particular kind of braiding hair. I then showed her a photo from my phone of the hair brand that I needed recommended by my stylist. Again, in an unpleasant manner, she told me "over there in the back" and walked off in a different direction. She did not seem interested in helping me.

After searching for the feather tip braiding hair that I needed in 1B, I couldn't find the brand. Therefore, I went back to the same woman who was not occupied with any customers as the other employees (an older woman and the man at the register) seemed to be busy helping with customers and asked her where the hair was that I had originally showed her. Without saying anything, she turned around and started walking. So I followed her to the back and I began to look again. When I found it, It wasn't the color I wanted. I asked her if the store was planning on getting any more hair soon. She threw up her hands in a rude manner by and said, "I don't know". Startled by her actions, I then asked, "Would the man at the register know? As I would prefer to ask him instead" She then said, "Go ask him" in a rude tone. It was at that point I got fed up and told her that she is being extremely rude. I never met this woman a day and my life and had trouble understanding why she was so unpleasant to me. I was frustrated that she was acting in like this. The woman raised her voice and began to claim she was helping me. But when I was asking her questions as to feather tip hair, she was looking elsewhere and she wasn't making any eye contact as if I was bothering her. I told her that she has has a poor attitude and walked away from her.

As I was approaching the register where the gentleman was, she muttered something under her breath. At this point, I was fed up with her and asked her what she said. She muttered something again to which I couldn't hear her at all. I gave her a piece of my mind as I felt she was completely disrespectful. While doing so, she was shouting at me. I reported the incident to the man at the register. He tried to diffuse the situation by telling the employee to stop yelling at me but she was still doing so. I told him that she doesn't need to be working there because she was very discourteous and unpleasant.

Although I appreciate the man's efforts on attempting to diffuse the situation, the woman was truly displaying her ignorance. It is evident she lacks home training and manners. He apologize to me for her behavior and proceeded to help me and offered to order the hair that I needed. However, the hair would not arrive in time before I go to my scheduled appointment which was tomorrow, 2/28/2018 . I thanked him for his help.

It frustrated me because I truly wanted to support the people who own this beauty supply business However, incidents like the lack of professionalism and rude behavior displayed by the young woman with the bad hair red hair weave and filthy ugg boots was an embarassment for Franklin International Beauty Store. If this woman hates her job to a point she has to be rude, unwelcoming to strangers like me while shopping at her place of employment, then she should not be working there. It is also upsetting because the store is close by my house and now have to travel elsewhere for my hair care needs which is a big inconvenience for me.

Until that rude lady is fired from there, I will not shop...

I am typically mindful of shopping places that have policies of all sales being final where an exchange or return cannot be done once a product is opened. It was my first time shopping at this business because I desperately needed a larger shower cap for my braids and a sleeping bonnet for a trip and didn’t want to drive into Boston or Dorchester. After purchasing, the shower cap was too large and the sleeping bonnet was not satin on the outside since the package read satin sleeping bonnet. When I went to the store the following day, with an annoyed facial expression to imply he could not be bothered, the man overseeing the store told me he cannot do anything with the product after I opened them. He was done with me. It might have been opened but never used. There was no offer of a store credit, which I would have taken, or an exchange. I didn’t argue with him because my total amount was $13.00. I simply walked out. Now, I have 2 products I cannot use and out $13. Next time, I’ll drive the 40 minutes into Dorchester to buy from an Asian owned business. So much for supporting small and black...

If I could provide negative stars for the customer service alone, i would! The slim tall man there has a major attitude problem and needs to retire if he is tired of his job. I simply asked if they had any more colors because I didn't see any and sometimes places have hair in the back they haven't stocked yet. So I told my mom let's see if another store has the color but we'll get the hair we have in our hands. I guess the store worker heard me and said "why you always in here complaining, the colors that are on the wall are what's here and that's that"

People reading this, I am not from MA nor do I live here, I'm visiting my mom after like 1.5 yrs, so how can this man say he's seen me in here with my mom many times complaining. Smh. I will never buy hair from any place in MA again. I shall ship my mom hair from ny/nj every so often so she doesn't spend money there either. Go there as a...