Turn Style Consignment - Maple Grove Minnesota — Attraction in Maple Grove

So I usually have loved Turn Style in the past but I really don’t think I will be consigning anymore or shopping much. I have discovered better options. This is not so much a review of this particular store as it is a review of Turn Style in general. I really dislike how they now charge you $1 for every item that doesn’t sell if you want the item back. They made pretty good money off of my other items and it doesn’t cost them anything for me to take unsold things back after expiration. I suppose they want something for their time in processing items but I think that’s something the store should be accepting as part of the cost of running their business. They make much more on sold items than the consigner does, so I would think that is where they get return on their investment of time. That’s kind of how businesses work anyway. There is overhead and risk involved. It’s weighing the risk/overhead/cost vs reward that makes good business. Perhaps the business model doesn’t work well enough, so now they are charging the very people who bring them business with the burden. Sure, they can go ahead but I don’t think that supports long term goals. They will lose business. 🤷‍♀️ When you consign, you give them an opportunity to make money and they gave you an opportunity to do the same. Once the sale term ends, why are they entitled to anything? They end up donating the stuff anyway if they don’t want to keep it. I think that they would only charge a fee if a consigner took an item back before it reached its expiration date… like basically breaking contract, so to speak. So, now I’m losing money on items instead of at least calling it even. And that’s after I didn’t get much for my sold items already. Basically for Turn Style, it’s a win for them every time. Even if something doesn’t sell, they at least make $1. I suppose they’re trying to deter consigners from picking stuff up so they can then own the items and continue to try to sell them? They are making it rather not worth it to consign and deterring people with fees is not going to be good for the stores. All risk is on the consigner. Sadly, Turn Style quality is also lacking. Not all locations have poor selection but some are selling clothing or home-goods for way more than they are...

Wish I could rate this place negative stars. Brought in 2 suits to be consigned, and was told that "everything is in the system". Called a couple weeks ago to see if they had sold and the lady who answered the phone said, "Nope, doesn't look like your items have sold yet. You wanna try back in a week or so?". Sure... no problem.

I called back today and the lady who answered the phone said "We show you had an account created, but nothing was ever entered on your account". I asked, "you mean my items never sold"? She replied "No, it doesn't look like we ever received anything from you", but at least her tone and demeanor were pleasant. Then she put the manager on the phone.

I can't recall ever dealing with such an unprofessional, condescending shrew in my life. From the moment she got on the phone she was out for blood. Instead of trying to understand and resolve the issue, she attacked me for not (knowing) if I still had my receipt! Oh, my apologies... I'm at work. You think I keep a pocket full of month old receipts on me at all times?!! But alas, she was belligerent and condescending stating that "Everyone keeps their receipts from here". I reasserted my previous statement that I didn't (know) if I had the receipt, and that I would have to check at home. Everything spiraled downward from there.

I had heard and read that this kind of situation was common at Turn Style, but trusting that most companies and people conduct themselves in honest and ethical ways I thought I would give them the benefit of the doubt. If I knew that Turn Style fully intended to breach my confidence and trust, I would have taken my items to Goodwill and at least gotten a...

THEY TOOK MY PURSE! A store associate asked me if she could take my purse moments after I walked in the door. There were several other female shoppers in the store with purses, but I was the only one asked to hand over my purse. When I asked why, the woman said it was because mine was the 'backpack' style of purse. I explained that I have a bad back and I can't carry weight on one shoulder and that a small purse balanced equally on each shoulder is my only option. It is NOT a large purse like a student backpack. In fact, it is the same or smaller than the average woman's purse. I told her that I'd been shopping at this store for MANY YEARS with the exact same purse and had never been asked to hand over my purse ever before. I did hand over my purse for a few minutes but then immediately asked for it back. I really felt uncomfortable handing over my purse to complete strangers, so I told her this and that I would not be returning unless they either allow me to keep my purse or they take every woman's purse who walked in the door. This was one of my favorite stores to shop at. And, that's unfortunate. Turn Style Maple Grove lost a very loyal...