Office Depot — Attraction in Margate

I had a very unpleasant visit at this Office Depot location. On Sunday, I walked into Office Depot a few minutes prior to the store closing. Being courteous of the time, I asked an associate to take me to the .10 cents composition notebooks that were displayed in the circular that I picked up as I walked into the store. Due to the large amount of notebooks I intended to purchase I figured that it would be best for me to return the following day, and asked the gentleman who led me to the books if the sale would still be present the following day. His answer was, "yes". Therefore, I returned the following day. However, once I walked over to the area there was a price increase. Confused as to why the price was different I walked over to the associate who helped me the day before. His name is Wally. First, Wally pretended that he did not assist me the night before and acted extremely clueless to the situation. Afterwards, I asked to speak to a manager in which he responded in such a nasty manner and informed me that he was the manager. The ENTIRE time that I was expressing my concerns, he was walking away from me. He then went on to tell me that I "don't remember the right day you came in," implying that I was in the store on another night. When I informed him that it was the night before, he seemed more interested in arguing with me about the day. He was lacked professionalism throughout the entire conversation. I asked for the store number and left out. I was not upset about not being able to purchase the notebooks at the price that I was told it would be. I am an educator. Extra notebooks on hand are always pleasant, however, the extra notebooks are not a necessity. I was very upset because at no time during the conversation did he apologize as the manager for the inconvenience and clear lack of knowledge of the associate, that he claimed not be. I was upset because of how rude he was a leader in his store, and how I was treated as a customer. Surprisingly, it gets worse. When I called to retrieve the name and number to the store's district manager, I was forwarded to Wally. Wally then told me that he was the one I was speaking to in the store and he was not allowed to give me that information. Which I was informed is a lie by a corporate associate. He then continued to tell me that the store's head manager "won't do anything about it". There is an extreme lack of professionalism and leadership in this store. If the store is being led by associates who cannot meet the need to properly serve the customers, I can only imagine the issues that customers are met with when assistance is needed for items, both small and large, that have been purchased...

Services best fitting to customer was not offered.

Process for copy and print full services was clearly shared upfront. Each step you found out after the fact.

The cost was ridiculous as many I watched came into the store to use the self service machines identified with USB inserts and instructions of how to use the inserts (I took pictures) only to find out 30 minutes later as store associate watched while sipping on a drink as we're inserting credit card information for each machine and attempting to use 3 different machines with the USB that would never work.

We get in line just to ask the question about the machine with the USB inserts and instructions, only for the store associate to smack lips and say "oh that's not going to work on those machines, you will need to come over here (counter) for that."

Interestingly, I go to the counter, the store associate surprise me again by saying "yeh, this is going to now be full service at the counter." What! Due to timing, I am moving with the foolishness to get the job done but this is not ok.

Store associate builds up the prices, prints receipts, and says go to another counter across the way to pay and she will begin printing.

After payment was made and we returned with receipt, store associate surprise me again and states "yeh now I will do the printing." I am furious! You haven't printed the simple job? What!

Now the more waiting for a simple job that could've been completed on the machines myself in less than 10 minutes. (No exaggeration)

Store associate begin the printing, only to return to me 8 minutes later and tell me she now have to go on the floor to find more of the same paper I asked for the job to printed on since the simple print job elevated to another level due to inefficiency of the location. Unbelievable!

To save time and the moment of telling this store location something unkind, I asked the store associate to please print the remaining pages on your available paper accessible to you. God knows if she goes on the floor, if she would get lost or how long that would take to return. (Sigh)

Horrific, unnecessary, unprofessional, and far from...

Horrible service at the print service counter. When I arrived, I checked in with a worker and told him I was there to laminate my one, large item. He took my name and phone number and told me it would be about a 15 minute wait and I also received a text message with the same information. After walking around the store I came back to wait in the front by the print center. I received a text message saying I had four minutes left of my wait then another text message saying I was at the front of the line. At that time while being “the front of the line“ nobody came to assist me. Someone finally acknowledged me said they would help me and then walked away and helped another customer. I then received another text message from Office Depot saying that they hadn’t heard back from me and that they were giving my spot to someone else despite the fact I was standing there for 15 minutes. When someone finally did assist me they directed me over to a cash register, I told her I was there to laminate. She then walked away to go to two other things and take more phone calls. Finally she came over and told me that the laminator needed to be re-spooled and that will take about 10 minutes. I stood there the entire time in the front of the store with my large item needing to be laminated. No one had asked besides the gentleman who I checked in with if I was going to laminate or what I needed done. It seemed like when I checked in with him he made a note that I needed to laminate. So after the laminator finally warmed up, my item was laminated and I took it from the store without it being cut because by then it had taken over one hour to have the service completed. Needless to say I’ll be looking elsewhere for any type of print or laminating services in the future. Horrible! Horrible! Not one person was the slightest bit apologetic for the fact that I was waiting with two children under the age of five for an hour to have one item laminated, when it was supposed to...