The UPS Store — Attraction in Maricopa

I really don’t like leaving bad reviews. I feel like it invites bad juju into my life or something. So I’m thinking of this as actual feedback for the store and apologize preemptively for how long-winded I am. My students hate it, too.

I went in the store 45 minutes before closing to have some printing done. The store wasn’t busy, but I was still made to wait. (Strike #1.)

When an employee did ask what I needed, I was set up at a computer in the store. I hadn’t asked for a computer. I knew how to email the store what I needed printed; I could have done it from my phone. And while I waited at the computer for a solid 10 minutes to ask my questions, the employees stayed busy elsewhere. (Strike #2.)

When I did finally, and kind of aggressively, start trying to ask my questions, I was told most of the printing would have to wait until the next day anyway because only the manager/boss could do it. I said ok and emailed the store the various things I needed printed with the paper type/sizing. Mostly, the employee seemed like she had no idea what she was doing and hoped I would just go away so she could leave the printing issues to a boss. (Strike #3.)

The thing that frustrated me the most was that the employees offered no information about printing options or varying costs. In their defense, I didn’t ask about cost. I’d only had flyers printed there before, so I thought I knew the general cost. I didn’t know that cardstock was more expensive to print on or that cardstock cost 49 cents a sheet. I also wasn’t provided any information about the cost of a poster I needed printing, either. (The information isn’t posted in the store, as far as I could tell.) So when my friend picked up all the printing the next day (I was at work and needed the items quickly), he paid and brought me the various receipts (two of which I was supposed to be reimbursed for, but as the items went far past the budget requested, I cannot be reimbursed for). I was surprised by the cost. (Strike #4.)

When my friend was in the store paying for and picking up the order, an employee was trying to separate and ring up the items, but didn’t know what she was doing. He had a similar experience to me: feeling like the employee wasn’t trained. The person telling her what to do wasn’t checking to see if it was correct. (Strike #5.)

As I tried to puzzle together the receipts, I called the store. I was told half a stack of invitations I had ordered were accidentally left on the cutter behind the counter. I was in the middle of a chaotic work day but needed them that night, so I had to make time to go into the store to get them. I think I would have expected a little more care on a sizable order. (Strike #6.)

When I asked about the receipts, I was finally told the pricing. I never would have printed what I did if I’d known the cost ahead of time. More frustrating was the fact that the employee who had seemed unsure what she was doing had made a quantity error on some of the printing. The far more competent woman I spoke to about it figured it out with me and immediately reimbursed me the small amount of overcharge on the flyers. The fact there were errors at all, though, was annoying after all the other mishaps. (Strike #7.)

And the straw that broke the camel’s back: the quality on some of the items was low. No one called me for clarification or to ask what I wanted to do. My phone number was clearly listed on the emails with the items. And it was a large order (by personal standards). Sure, I can read them, but considering how much I paid for them and that I will not be reimbursed, I would have thought whoever was doing the printing might stop and think to call me if the quality of the images I send were too low. (Strike #8.)

I’m not one to throw fits for people who work in customer service, and I’ve had better experiences with this UPS store in the past, but this was a frustrating experience, even addressing my own mistakes in all of it. The store seems understaffed, at least by experienced employees, and that cost me time and money I...

So the last time I put a review on here it was about the air conditioning for the employees and it actually got fixed. So that's pretty awesome. Whoever runs the store.

But this time it's about the phone. I've called numerous times today at least four every time it goes to voicemail. Now. I don't know if this is because it's set up that way. When you hit nine it just automatically happens like that, but it sounds like people are pushing it to voicemail at the store. So it'd be great. Whoever runs it to let them know they need to pick up their phone or don't have a phone number. I have a very simple question. Instead of driving there and wasting 25-30 minutes, I'd love to be able to call to get the question answered and this has happened. Not just today. I mean I can't remember a time when I called the store and actually get a person. So please fix this. I mean you guys are the only UPS store in town. Great store but come on

I hope whoever the owner is or corporate reads this. I have been coming to this store for a very long time and everybody there is excellent. This is not about the staff this is about. It's been over a year that I can remember that the air conditioning hardly works in the store. I left today sweating feeling like I was going to faint. I believe UPS makes enough money to make sure it's employees are cool while they're working, so I really hope that this takes care of it. I will also be reaching out to corporate UPS because I am furious that the people I know that work there have to work in this type of condition. This is Arizona. It must be the same rule that UPS trucks don't have air conditioning. So you're going to do the same thing and an actual store. Anyway, get it together

This is for the response from the owner. I know that it's been months I think even longer since this problem has been happening and it has to do with the door opening and closing and not being a solid door. It needs to be fixed yesterday. It's not hard to call a company and have them come out and put a great door on it. On top of that, you add one of those things that pushes air out that's going to be loud or quiet depending on how much money you want to spend. But it basically pushes air out when the door opens. So the insight stays cool and then you run the air conditioning at 60° all the time. So if he comes in it goes up a little bit but it stays cool. It is your store and you're going to do what you like and I don't know how anybody would work there. It's been a problem for a while. It needs to be fixed now and hopefully my messages will get this done or you'll just ignore it. Respond like you did and that'll be that but I got to hope that you will get somebody out and maybe listen to some of my suggestions and get it done. Reach out to UPS corporate. I mean I don't know if it's a franchise I don't think so. I think they're all somehow connected and if it is a franchise then you need to take out a loan so your people that work...

I've only been here twice and both times I was not impressed. The line is literally out the door with only two older women working with NO sense of urgency. There was no warm greeting and all the customers were literally huffing at the wait. What made me most upset was my parents sent a very valuable package to my kids for Easter. They lost the package and couldn't find any Information on it. This was after they put me on hold and forgot about me, so while I was still I hold for 40 mins I walked in and said did you forget about the person on hold?..there was NO beeping noise to even remind the workers that someone was on hold. My kids didnt get to celebrate Easter on Easter but three days later when the package decided to show up at the store...it looked like it went through a rough journey. Okay fine got over it. Fastward to getting another package that I paid extra for to have in a specific time frame. Wasn't even left at my door when I had a note on my door to please leave it because I worked long hours. They didnt leave it and the package didnt need to be signed for.. anyways, I needed the package so I called customer service and they told me it was at the store just like the note the driver left said. I called customer service to verify since the note also said typically after 1. Went into the store since they like to just put me on hold if I call and there was no frickin package! Now here i am paid extra for shipping and have to wait even longer because like I put on my note I work long hours and the ups store isnt open when I'm off. They need to start personally delivering escpically when I live across the street or refund me my shipping. Such an inconvenience. I'll just have to start shipping to my work so I can assure I get it,...