Ulta Beauty — Attraction in Marlboro Township

I went in today for an ear piercing appointment. I was just looking to get my 2nd holes pierced. I originally had an appointment for the following day, but was called to switch to the day before, which was fine. Upon arrival at the salon counter, there was no one at the front and 2 hair stylists taking care of clients. I stood there for a couple minutes before being acknowledged and then one of the attendants asked someone from the back to come out. I checked in and was told the person doing my ear piercing was finishing up with a client and to have a seat. The stylist was cutting the client's hair, which was wet, so there was no way she was just "finishing up". I sat there for a good 15 minutes until I was asked to choose the earring style I would like. I told the woman which one and she went to gather the kit for the woman piercing my ears. She came back 5 minutes later telling the other attendant she couldn't find the paperwork and was frustrated at the mess. There was a lot of back and forth between the two and I found it to be very unprofessional and made me not feel so comfortable and second guess getting my ears pierced there. The attendant that would be doing my piercing was about to start blow drying the client's hair, when it finally dawned on her that she should really pierce my ears first. I mean, I was there on time for my appointment, and it takes all of 5 minutes to pierce someone's ears. I should be in and out in under 20 min. After being there for 30 minutes waiting, I was finally asked to take a seat and the attendant went to gather the items to do the piercing. Done in 5 minutes. Once I was done, she said she had to print the ticket to bring it up to the front to pay. To make it short, I proceeded to wait another 10 minutes for it to take 3 people to figure out how to print this ticket. I was then told to proceed to the front checkout and that someone was bringing the ticket up. I got to the front counter and of course the ticket was never brought up. The woman from the salon came up with the ticket afterwards and thanked me for my patience and offered me free samples. After all of that, the entire piercing should have been free or at the least discounted. I could care less about free perfume samples. I am appalled at how disorganized and unprofessional everyone was. I should have not spent an hour there when the process took all...

I would not recommend the salon for make-up or hair.  I booked 2 appointments at this salon 3 months in advance for prom.  Although I had a wonderful consultation with Bree on the phone, the make-up appointment was taken by another cosmetician who made my daughter look heavily made up and completely inappropriate for the make-up of a youthful 17 year old attending prom.  When I mentioned the make-up wasn't good and I wanted someone else to work on my other daughter, I was responded to by the hair stylist who did my daughter's hair in a nasty manner "we are fully booked".  While my daughter was still waiting 20 minutes to have her hair done, I asked this same girl if someone would attend to her soon, she told me to relax.  I said I am relaxed, I am just asking a question.  At this point, I TOOK A DEEP BREATH AND LEFT THE STORE TO CALM MYSELF DOWN.

The salon manager was made aware that I was unhappy and never came out to say anything.  As I was paying my bill and leaving, the store manager happened to cash me out and asked me if I left the girls a tip.  I said, yes, I tipped who I wanted to.  She asked me if I was willing to give feedback and I spent about 10 minutes explaining to her and even showing her a text about how unhappy my daughter was with her make-up that she was going to go home to try and fix it.  She asked if I was willing to speak to the salon manager and I asked her what could you possibly do at this point?  She mentioned a refund for the make-up.  Well, great except no-one has called or followed up.  Which is even worse than not offering anything at all.  I told her this is my daughter's prom, its a big day for me and I left during make-up because I was so upset with your staff.  Your staff took something away from what should have been a really happy day.  Shame on you Ulta for poor customer service and follow through.  I waited a week to post this to see if you would call and you didn't except now I'm not mad or disappointed since poor customer service starts at the top. There are so many salons in Marlboro you guys need to up your game if you plan to stay...

Very Disappointed — My Hair got Damaged

I normally don’t leave negative reviews, but I feel it’s important to share my experience so others can make an informed choice.

I came to Ulta Morganville for partial highlights from their expert Stylist Yelena . Unfortunately, the result was extremely disappointing and left my hair significantly damaged — dry, brittle, and breaking. I expected a professional approach and care for the health of my hair, but that didn’t happen. She was extremely rude and loud with me. Instead of apologising she ask me not to do highlights anymore.

What’s worse is that when I brought up my concerns to the Manager of that branch, she was not helpful or supportive at all. Instead of truly listening and trying to resolve the issue, I felt brushed off and blamed for what went wrong. She started advising me how to blow dry my hair properly. There was no real accountability or genuine effort to make it right.

I now have to spend extra time and money trying to repair my hair and correct the color. I would strongly advise anyone considering a color service here to think twice and ask a lot of questions. My experience was stressful, expensive, and left me feeling incredibly disappointed.

I hope Ulta takes this as constructive feedback to better train their stylists and managers to handle these situations with more care and...