Rogers Cinema 8 — Attraction in Marshfield

Here is the point to the owners: People with special needs and mobility issues are attempting to attend and support your venue. Please do some training for your workers to help special needs people.....not make it harder to attend. Holding a door for a wheel chair or helping get a rigid cup to place popcorn in for someone with stenosis in their hands are little, extremely low cost ways to help them enjoy the movies and to return in the future.

History: Let me start off by saying....I have always enjoyed going to the Rogers Cinema. I like the old school downtown building and to support local community. I also like to take my Mom to the movies. She grew up near Marshfield, and she has fond memories of going to the movies when it was the Adler, The Relda, and now, the Rogers. Later in life, Mom has mobility issues, using a wheel chair and has stenosis, her hands being weak. Our Experience: We arrived 20 minutes early, the front desk person was not at her station, no problem, but stood at the glass entry door right next to us. She stood and watched, as we struggled with the self closing door on the wheel chair through the front doors, no offer to hold a door. OK sometimes people don't want to hold a door. I get it. Then we bought popcorn, it came in a paper bag, which my mom couldn't hold, due to the stenosis. I hadn't realized the medium size came in a paper bag. I explained to the three people behind the counter that with my Mom's hand issue, she wouldn't be able to hold the bag. To make Mom less aware of her issues and to preserve her popcorn treat, I asked for any rigid container, a larger soda cup, anything to make a simple accommodation so Mom could enjoy the movie and popcorn, as she did in that same theater growing up. All three workers just quoted prices for full soda's and full additional tubs of popcorn. I restated the accommodation and why it was needed multiple times.....with no change in answer. I ended up spending an additional $7.25 for an empty rigid container and dumped the bag of popcorn into it. So I paid $13.50 for one medium bag of popcorn. No one would help, so I really had no choice but to pay $7.25 for an empty bucket.

We viewed a movie in theater #5. The sound level was so loud that is was uncomfortable. (I am in my 40's and have NO sensitivity to sound) yet even I struggled to tolerate it. An attendant always comes in to check the crowd, sound, and quality of movie, so we decided to wait for the attendant. One never came. After about 50 minutes, my Mom reached over from her wheel chair and asked me to get her out of there, as she couldn't take any more. It was a terrible end to what I had hoped would be a fun time at the movies for my Mom.

I understand employees don't always perform as you train them. Sometimes they are distracted or have too many customers. In this case though, there were at least four employees, it was a very slow Sunday evening, we were the only people entering the front theater doors, I was the only person at the snack counter, etc..... When conditions are like this, it would appear that workers have just not had any training and that they need to be authorized help make accommodations.

Please consider training and authorizing workers for special needs...

Tried to show the QR codes for E tickets that I screen shot directly from their website. The employee interrupted me and informed me that she couldn't scan them because "Marshfield wasn't good enough for a QR code scanner". After diging for another way and getting my family of 4 seated I went and purchased us 3 waters and 2 small popcorns, it was like $25. I then asked for a courtesy cup for my pregnant wife so she could have ice chips. The same woman interrupted me and said that they can't do courtesy cups for inventory reasons. I asked to speak to the manager and she informed me that she was the manager. I can understand that teenagers may abuse cups like this but I'm a 37 year old man with a family who just spent $25 on $3 of water and popcorn. The rude interruptions that laced the conversation were degrading to basic human conversation. My family was able to enjoy the movie but my first 30 min of Top Gun were ruined because I was contemplating how someone could be that old and think that they could treat people that way. Don't worry, I paid $7 so my pregnant wife could enjoy ice chips during the movie. All said, I believe for $60-70 I will find...

I typlically have nothing but great service here. But with that said I took my diabetic son here today. He has his bag with all of his supplies. We ordered our popcorn and soda. While i was filling my soda the manager approached my son saying he couldnt bring his Gatorade inside due to a no carry in policy. Ok I completely understand but this is for his medical need. When I told the lady this she got really rude with me. We ended up throwing it away. When speaking with another lady that contacted me, she also became rude and said they were very accommodating to medical needs. This just frustrates me because we had purchased soda and popcorn, not like we were trying to sneak it in. Very disappointing! Not in the fact that they had to follow the policy (I completely understand that) but by the way both of the ladies handled...