In my situation, the management regarding policies is the antonym to the Aloha spirit. A harsh situation left me without a home for four days. I work in native habitat restoration, and flew here in August. Gratefully I found places to camp for ~ $25 a night at Kipahulu, Waiʻānapanapa State Park and there's other places like Hosmer Grove, Polipoli and many other places when you search - with hiking, waterfalls immersed in nature, the ocean, wildlife - not in a rough part of the town of Kahului. You can also rent a car for close to $200 for a week from Maui Cruisers Cheap Car Rental at 808-283-0688.

I was referred to by Howzit Hostel to go to Banana Bungalow, because I didn't have a flight leaving the island. Howzit Hostel stated that Banana Bungalow has accepted every person they referred to go there in this situation - proof is attached to the review. I was exhausted, had endured vandalism, lack of sleep and an attempt of a tenant at my house to attack me. My boss recommended I stay at a hostel until I could move into a new home in four days.

The staff at the desk would not take me in. He kept repeating the same thing, which also happened in the email. I understand, that he won't accept someone without a flight out. The problem is he wouldn't give me a refund, even with the harsh events and a referral from another hostel - in which all people were accepted here that were previously referred.

I explained to management it was Thanksgiving, I needed a place to stay. I asked if they wouldn't provide the room I had already paid for, to please refund me the money. Humanity wasn't present in this situation. There was no reply to my email.

The representative had said the flight out/backpacker rule was 'everywhere' on the website and it clearly isn't. If you scroll just to the book now buttons, you will see a person can easily book a room without seeing the rule that its a backpacker/proof of flight out - only hostel. I was exhausted and was going off a recommendation - and quickly booked the room having faith in people. You have to scroll down beyond booking a room to see this rule. I asked for them to put it at the top of the website. They didn't respond to that suggestion, which would clarify the rules to potential customers.

Even here, I'm asking - please refund me the money for my room. If anyone in management is kind of enough to over turn this harsh attitude - please state it for everyone to see here. A kind heart in this situation would still be gratefully accepted here.

Its so sad to read another person who was here to help in rebuilding Lahaina was also left with no place to stay on his birthday during Christmas because of the management here. So heartless..........