Pavo Salon — Attraction in Memphis

They killed my hair. I come in for a color consultation and told them about past experiences, unable to find a good color artist and product that would last more than 2 weeks. It had been probably 2 years since I last had it done being skeptical of artists in this area (had lived elsewhere before). They said no problem we can do it. I come in for my appointment and several hours later it was done. This wasn’t a drastic color change. In the same color wheel with highlights. $200 later, My color faded in 2-3 washes. Mind you I use only color protecting products and I don’t use heat. Not only that, my hair is so fragile and brittle after washing and even after deep conditioning is so matted it’s disgusting. It hurts to detangle my hair after washing. I finally found a detangling product that helps just enough so it doesn’t hurt that bad. Once I air dry, my hair gets dry and brittle. I’m so disappointed. I’ve never had an artist do this to my hair. So today I’m deciding it’s best to cut it off (my hair is mid back length) 🥺 I’m going to wash it this weekend and try to remember to attach photos so you can see the damage.

It won’t allow me to respond to your response so I shall do it here. Yes you are correct. $155 for the service which included $40 off coupon for first time visit and $40 something for tip. I’m a big believer in tipping and it was the weekend before Christmas as that was the only time slot available. So yes total $200. I know color is a process to the hair and thought it might get better with time. It took me a while to say anything because I was debating whether I should make a review or not. After a few months of dealing with this mess and deciding that I should cut it, I decided I should make the review. I’m not interested in any other service you have to offer and will not be doing business...

I’ve spent the past four years since I moved to Memphis bouncing around from salon to salon, and I’ve inevitably left each one feeling somewhere on the “meh” to “just don’t cry” spectrum. I’ve tried friends’ recommendations, accosted women with great hair in the street, pored over Insta and Yelp reviews, even done zip code searches for salons in ritzy areas (there’s a Lulu AND an Apple store there? It must be good, right? Wrong. So wrong.). Go figure, the place—and stylist—I’d been searching for was right in my backyard. I picked Pavo on a whim, literally sitting in my car in a parking lot and dejectedly picking at my split ends, telling myself that I had to get a damn haircut before my vacation, and sincerely considering Googling Great Clips rather than suffer the anticipation of trying a new stylist. I picked Pavo because I kind of wanted to try Aveda shampoo. Truth. I called and they had an opening for the next day. Great sign, right? Actually - YES. In fact, hell to the yes. When I tell you that the universe aligned and the heavens opened up when Merideth walked into the waiting area, I am not kidding. She was fun and bright and bouyant and laser-focused on my hair—how did I wear it most often, how did it react in humidity, how did it like its eggs in the morning—and gave recommendations and tips and honest feedback with the ease and grace of a physician ballerina who also happens to be your best friend. The products she chose were magic, her tips invaluable, and the cut stellar. I’m obviously a huge fan, and can’t recommend this place...

I have been a customer at Pavo for many years. I absolutely adore my stylist and I think she is incredibly talented and I will follow her wherever she goes! I spend thousands of dollars a year at this salon, however, the level of grime is getting to a point that it is a problem. For the price you pay, I would expect a clean environment at the very least. The bathroom is disgusting and there is a ring in the toilet. Dust caked in the ceiling. Water damage (maybe mold?) in the walls. Disgusting floors and baseboards and grime in every nook and cranny. To the owners, please clean the salon and pay someone to do a proper job. The stylists and customers deserve a cleaner environment.

Update: I got a call from Scot, one of the salon owners. He was pretty snarky over the phone and said they are “aware” of the issues. He said nothing about plans to address the cleanliness concerns. I don’t really know what the point of the call was if he was just going to be rude and not interested in having an actual conversation about my concerns. He alluded to some vague “logistical issues.” The salon has been dingy and dirty for a long time so I think it goes...