Computer Guys of Dallas — Attraction in Mesquite

1/1/23 EDIT: This rig is now my secondary, having moved on to a newer build. But it is still kicking and after thousands of hours the quitest, coolest build I've ever done. So yeah...

Mixed opinions here. The techs I spoke with were very friendly. I had a new build that was giving me fits, no display, wouldn't POST even though most of the LEDs and fans on the motherboard and in the case worked. I dropped my computer off and when I picked it up the next day the tech told me that I had ruined the motherboard by using too much thermal paste.

That evening I did some more web research and found a thread of people that were having the exact same problem...same code on the MoBo, same no POST, same lack of display even though the motherboard had power.

I learned from this thread that all I needed to do was flash the motherboard BIOS to make it compatible with my CPU since the CPU was newer tech than the MoBo. Did so and absolutely no issues in the 2 or 3 months since, it has run like a dream.

I feel the guys at Computer Guys jumped to a premature conclusion and did not do the amount of research required to come across this very easy fix. It seemed they were eager to make me the scapegoat, I got the sense that they don't like dealing with people who know what they are doing and build their own computers.

In the end, it was not a huge deal. I was only out 15 bucks and I learned a lesson: exhaust all research angles myself before bringing in the...

They had my husband's phone for around a month. The first time they "fixed" it, they broke the screen (understandable because of the phone type) so we had to wait a week to get the phone back. Cool. So I go and pick up the phone, and discover the microphone wasn't working, it wasn't holding a charge at all, and the screen wasn't placed on the phone fully. We take it back the following day (because there's a 30 day warranty on any work that they do), and leave it there with all of the notes of what was wrong with it. WE HAD TO CALL THEM FOR AN UPDATE SEVERAL TIMES over a 3 week period. They never called to tell us what was going on with our phone, if they were waiting on a part - nothing. They lacked any kind of urgency when it came to our issue and it was absolutely infuriating that we basically had to baby a business that we were paying to fix a problem. If I could leave less than one star I absolutely would. Do not let this place repair your stuff. He has his phone back now, but it has a terrible quality screen on it. When he types a normal typing speed (kinda fast) it lags really hard, and types a bunch of gibberish. Didn't do that before. Their work is still warrantied I'm sure, but I'd rather pay another business to do it right than go back and them do it for free but take...

I took my son’s PS4 in on 3/20. The PS4 was stuck in safe mode. As soon as I walked in, Mario tried to tell me it was the hard drive and would be 130$. I asked him about restoring the system, because I saw something online about that.....plus he had told me about that before.(see below)

He then told me he would do a diagnostic on it and call me with more info. I left thinking it would be a little bit but he called me 10 mins later and told me, that is was indeed the hard drive. I still wasn’t convinced and decide to decline the repair. I paid $27.05 for the diagnostic. I took the system home and decided to initialization and restore the system....Guess what.. IT WORKED! There was never anything wrong with the hard drive. Try YouTube before going here...better yet AVOID going here. They are rip-offs or they don’t know what they are doing.

Side note: I sent him a message on Google before going and gave him the info on the system, he quoted me $45 to restore the system.... when I got there I all of a sudden needed a hard drive and our prior conversation went out the window. Not sure if he quoted me that to get me up there or...