AMC DINE-IN Clearview Palace 12 — Attraction in Metairie

I had a terrible experience months ago! They sent me to the wrong room to watch my movie so unknowingly thinking I missed a few secs of the beginning of the movie I actually watched the last 10 minutes of the movie!! She then redirected me to the correct room where I waited 30 minutes for it to start! A 9:10 movie and it was now after 10! She assured me it would be another 30 mins before it started! So I asked if they served coffee she said yes! I waited in line for me to hear they were out! Went back to watch the movie which had already started! So I missed the beginning!!

So yesterday I decided to give them another shot! I spent about $70 on 3 tickets on dine in tickets and decided to be a premier A list customer and paid that fee!

Went in the express lane and ordered 2 burgers a pizza 3 drinks and a snack! Over $60! Not a problem I can’t wait to watch my movie with my dinner!

Only she brought me 2 burgers and apparently my pizza wasn’t rung up! So I leave the beginning of the movie to ask Colin to charge me for the CAPRESE pizza he forget to put on my order and please run it out to me ASAP bc I’m missing the movie being out here! ANOTHER $13.99!!

She brings me a PEPPERONI PIZZA!!!

So I leave the movie AGAIN!! Tell Colin who runs to the back to order me another one since he typed it in wrong.

I spoke to a black kid behind the counter and said I want to speak to a manager now! Lexi comes over and starts talking to him who had no clue what had happened! I told Lexi she should get more competent people working behind the register bc I have missed most of the movie everyone else I am with had already finished their meals and I would like my pizza and a refund of that pizza!

She not only doesn’t apologize but got extremely defensive and defends her employees (as I’m sure she assumed I was being racist and was referring to the black kid who never saw me once the whole night until I asked for a manager)!

I could be wrong but that is what it seemed like.

Either way how she handled it was unbelievable! She refused to give me the pizza and the refund she would only give me one or the other!! I told her to keep it I will contact someone above her!

Luckily Colin knew he messed up and had already arranged for my pizza correction so I eventually got to eat although I had already torn thru my bag of twizzlers bc I was so hungry!

This is how you treat your A List customers who have spent almost $150 in one night missed most of the movie and ate over an hour after ordering!

I will never go to this location again if I can avoid it! They are incompetent and racist imo from my personal...

Prejudice prejudice the worst movie theater I have ever been too!! I was with 3 kids and my boyfriend only to be told we have to sit where we r only assigned to sit after speaking we staff and being told it was ok to move sits If we where uncomfortable. !!! Which we did then of course 6 white high class woman asked rudely if we had the right sitsafter being laughed at insulted and then cops and 4 staff members then removed us from The movies cause of a misunderstanding and being told we cant get our refund after being told it was not a problem. And cop saying that we cant get a refund cause it says that on receipts but on receipts It said Cleary we can get a refund. Then treated me and my kids as if we where back in the 1940 And we couldnt drink from the same fountain as whites I have never felt so uncomfortable and insulted we couldn't even speak even when I was trying to voice my opinion. I was told I was gonna go to jail for disturbing the peace keep in mind I was as polite and still was treated like a black slave unbelievable. And was escorted by the cops before I even spoke or said anything mind u I'm a woman of mixed races why where we comfronTed by 3 staff and cop about seats did we do something that serious or wrong why wasn't we offered better sitting or another time instead to be embarrassed as if we where causing a problem ??the the manager lexy of course instead of being understanding she was very unprofessional never tried to ask what was the problem or understand the customer uncle Tom is the word!!!!!!!!!! I love all people race ,religion she didn't even give us a...

AMC laid off the majority of their staff, replaced them with machines with limited functionality, devised a class-based membership system, and dangerous seating features.

As for the first, I felt sick giving my money to this company. Paying a little more than I used to for an average ticket, knowing that all that money is going straight into the pockets of some shareholders who fired everybody to give themselves raises.

The seat selection option is nonsense. If their goal was to infuse the viewers experience with frustration and animosity towards their fellow movie-goers for not being able to get a seat next to their friends and family, then they went above and beyond.

They have two lines for concessions, one for paying members and one for everybody else. For a long time, movie theaters were the last place where everyone was treated equally and fairly, now we poor folk have to wait in line for twice as long while they thin out the premier line.

Finally, the awful food trays they’ve installed on the seats managed to dislocate my girlfriends kneecap when she crossed her legs. Since it’s impossible to remove or put them out of the way, someone is bound to get hurt and that’s exactly what happened. When I rushed to get ice for her, they withheld it from me until I explained what happened. After all of that I was ready to jump over the counter and...