UFC GYM Midtown — Attraction in Miami

Idk how to start with this review. To be honest I just felt compelled to say that i've had plenty of ups and downs with the UFC gym. From cleanliness situations, to awesome coaches. I think it's fair to say that gyms are going to be gyms. In a real gym there's a chance you will be seeing some nasty s. sometimes. That just means that some people are Actually training. When you show up to this gym, you feel the energy in there and its crazy. Makes me train harder and go even harder in my daily life.

Recently I dealt with a situation that was significantly affecting my membership there. Long story short it was about timing on a promise made and that promise not being kept. I went through a-lot of people to get nowhere. In both kendall and midtown, no lie. I am a pretty understanding person but it did get quite frustrating to be going in circles.

Sometime this week, I showed up to train and tried to sign in. At the sign in table I made a remark about my problem, really feeling some type of way. There were two staff members there hearing me out, when one of them stopped me and told me she had heard about my situation already.

Turns out that she is a manager there and her name is Madison. I know this review is mad long, but bare with me here. This amazing human being not only took the time to hear my super long situation, but she immediately stepped up to the plate and started doing anything she could on her end to help me reach a solution to my issue.

I was genuinely feeling some type of way. As in almost ready to up and leave this gym. Not because of the facility( kendall-real octagons, more mma based / midtown - heavy lifting, more up close and personal, massages), but because of the way the staff handled my information. If the staff had what Madison has, they would truly understand what good business is. Most of my interactions with staff was bad. They need some training or something because..... They do.

Madison did what she had to do on her end, and did it quickly. She met me halfway and I am now extremely satisfied with the outcome. I think this clearly shows to me who cares and who doesn't because the golden rule is the golden rule. The consumer makes the business. Without the members, these facilities wouldn't be sustainable. Ufc should feel honored to have such dope facilities and all...... But they should be especially honored to have staff like Madison. These people are the ones that make businesses great. They have something that many employees lose or never had to begin with. Staff like Madison have the most important quality in true customer service. That quality is care. If she didn't care about me and what I went through in my situation, I would have done enough circles Id be basically forced to dislike the gyms. But no.

Madison not only fixed my issue. She came through with her word. Which is the definition of ethical business.

I am now proud of being a UFC gym member and I rep it with a...

First I have to say I have worked out in Gyms since high school and I am over 30 years old. In all my years I have not found a gym that was as unprofessional as this gym...I won't lie...I love the machines, equipment and space. The assistance is where I draw the line

I signed up to the gym in February and I was very excited for the low price and 24 hr access for early sign-up. Of course the Pandemic happen and there was a delay and the gym was opened later than planned. This is understandable. I was charged for the first month and I went a few times once they opened. I enjoyed myself but I started to get uncomfortable with the increase of the virus spread. I contacted them to pause my account and they stated they would not charge me for it and I was very please...Come to find out this was not the case and I was charged for the pause..I shrugged it off because I planned on going back again eventually.

I contact the gym to start up again...and they had cancelled my account which I DID NOT WANT..They stated I couldn't have my signup fee without paying the excess amount needed from the pause date. I declined the service..but COME TO FIND OUT they charged me this amount anyway twice and have been charging me the full account amount for 2 months and 2 payments in the same month... -_-

I contact the gym to settle the situation and to speak to a manager. I was told on 4 occasions that the managers were not available..on different days and different times. When they called me back on my final try... I did not speak to a manager but to a front desk employee..They stated I was not apart of their UFC Gym Midtown and they couldn't help me..I was apart of UFC Gym New York and to contact them...this was over 5 Years ago... -_-

Do not expect ANYTHING regarding assistance from this place...Do what you have to do and leave...Don't expect any help...Hopefully you don't get injured because I'm sure you'll...

I used to love working out at the UFC in kendall so you can imagine how excited I was to hear that a closer location was opening in midtown. This location has only been open for a week so I'll be updating this review in due time.

For the most part people are wearing masks and the employees are keeping the sanitation stations well stocked. They also have towels for your use but VERY LIMITED QUANTITIES which is understandable as they are still stocking up on their equipment.

[What I like] -Parking is free with validation (don't forget your ticket) -Plenty of gym equipment and it's brand new -Squat racks -Bench racks -Powerlifting area with wooden platform woot woot! -A great mix of heavy duty machines and free weights. fun section to flip tires and push a sled the classes seem fun (haven't taken one yet I'm easing in as I remember how hardcore those classes can be lol)

[What I don't like] -They aren't open 24/7.... YET. -No BJJ!!! And it sounds like they never will offer that option. I know right now with COVID this isn't an option but to not offer it at a later date sucks. Come on you need some sort of actual martial art outside of the group cardio classes. -No sauna/steam room. Instead you can opt to use their hydro massage/cryotherapy/muscle gun massage area which comes at an additional premium to your membership. (I was told roughly $50-70 more a month from the base membership) -no pool -not that I care but others might, no spin style/peloton style bikes

The base advertised plan right now is $99 a month, however at that price point there aren't too many amenities that set it apart from your...