Hyde Midtown Miami — Hotel in Miami

I travel for work often. Big cities like this often have the very best service inside of large hotels such as this one. However, Hyde has a lot of work to do to compete in this client-centric landscape.

Hotel is in great location. Designed well, ran poorly.

Upon check in, you're required to pay an additional deposit (i believe we paid an additional $300) . This is AFTER room has already been paid for, as well as the resort fee was charged. I can't recall the last time this was required at a hotel. While the deposit will be returned, this could pose complications for unsuspecting travelers as they physically charge your card. Furthermore, the paperwork and tile at desk to "check in" was extreme.

Early check in is only available if you upgrade, which we already had an upgraded room. Unsure of that logic. They will take your bags, but won't call when the room is ready. So I'd suggest making sure to stay on top of checking in with the status. We walked the neighborhood and ate lunch, arriving back right at 4pm.

Rooms are cute. We reserved several living room units with balconies for our team. Unfortunately the attention to detail is missed. Other than the esthetic, the rooms are not managed well.

The light switches don't speak to eachother consistently. Im guessing poorly done electrical. Maybe you'll get the TV to turn on, or possibly the light above the bed. It's kind of like electrical roulette.flip the switch until it does what you want it to do? Eventually you'll get there.

Holes in the pillow cases and sheets, old cigarettes on the porch with lighters, used lotion in bathroom, and quite possibly the reason why we won't return- the shower faucet doesn't operate. Cold water only. Receptionist had to come up to check, and even she was baffled. After several tries at 12am, she got the water to warm. At this point we were done and just wanted to check out.

Mini bar snacks are prepared bags of chips, etc. Stay away. We bought a few options, and they were very VERY stale. Guessing this is the result of not buying sealed single serve options.

Hotel has potential. With proper management and a bit more "I care" I'd return. But at this time I'd suggest choosing one of the many...

Dear Hyde Hotel Management, VALET PARKING I am writing to express my frustration and disappointment regarding my recent valet parking experience at your hotel. While my check-in experience was great, the valet parking incident left a sour taste in my mouth and warrants attention.

Upon my arrival at the front of the hotel, I proceeded to leave my car with the valet, as is customary. However, I was taken aback when the valet mentioned that they could only provide me with a valet ticket if I could share a US mobile phone number for receiving an electronic ticket. The requirement for a US cell phone number raised significant concerns for me.

As an international traveler, I, like many others, do not possess a US cell phone number. It is common for guests to come from all over the world to stay at hotels in international cities, such as yours. Given this international clientele, it seems impractical and unfair to expect guests to have a US cell phone number for such a basic service as valet parking.

The inability to provide a valet ticket without a US number not only creates an inconvenience but also raises security concerns. Guests should not be expected to leave their car keys without receiving any proof or ticket in return, especially when they lack access to a US mobile number.

I urge you to reconsider this policy and make necessary adjustments to ensure a more inclusive and convenient experience for your international guests. A simple solution, such as providing physical valet tickets or alternative means of identification, would go a long way in improving the guest experience and maintaining the reputation of Hyde Hotel as a welcoming destination for travelers from around the world.

I hope that you take this feedback seriously and implement changes that will enhance the overall guest experience...

Hotel was a good location, rooms were decent. The service and front desk is absolutely horrendous. We used a 3rd party booking site which paid for the room and taxes. After my check-out, the hotel charged my card for the full room rate, taxes, and parking after confirming with the front desk (Stephanie) that were would be no further charges on my account. They charged my card for the full amount without informing me, even though they had my printed 3rd party booking reservation which shows that I have already paid. After numerous calls to the hotel (they never answer their calls) and about 10 days after the charge, I finally got hold of someone named Candy Lemos - She informed me that there was a misunderstanding and she would credit back my card. About 1 month later - They charge my card again (once again without informing me or speaking to me on what these charges are for). Once again, I have to reach out to the hotel and after numerous attempts (once again, hotel does not answer their phones) - I finally got ahold of Alan (very rude "manager") - who explained that they charged my card for the facility fees and taxes (which I'm fine with, if I was informed on the charges and do not have to jump through hoops to get a real answer on the charges). Mr. Alan mentioned that "It's not us that do the charges, it's our accounting department" -- From a customer standpoint, it does not matter if its you (Alan) personally or if it's your accounting department that makes the charges, at the end of the day - it's the Hyde Hotel as a whole.

Save your money, time and the hassle and look somewhere else for a hotel, there's plenty of other options that provide better customer service and have the courtesy to inform their guests before randomly charging their...