AAA Middletown Car Care Insurance Travel Center — Attraction in Middletown Township

Dangerous. Lied about checking brakes, were going to send me on my way with a serious brake fluid leak and severe damage to my rear brake drums. They are going to get somebody killed.

Called Saturday to set up an appointment to get my brakes checked as I had symptoms of locking brakes(noise, burning smell, heat). I planned to drive to AAA for an International Drivers Permit anyway and thought nothing of getting both tasks done at once. We agreed on 1:00,then he said 2:00 before I corrected him, no biggie.

I arrive and he takes my personal information and doesn't ask for specifics. He said that I was noted for an oil change! I corrected him and described the braking symptoms and 30 mins. later, he shows me some numbers relating to the integrity of each brake and says my brakes are fine. I insisted this couldn't be true, he then ASKS me if I want them to open up the brake drums to investigate. THIS should have been done as part of any brake inspection! They never looked inside! I have catastrophic brake damage and I was almost sent on my merry way!

The manager comes along and points out other things that are awry(I believe these other issues are likely legit, I'm currently waiting for another mechanic to verify). I'm told I'll have a quote for all the work by the end of the day. I never heard back, the next day nothing, day 3,Monday, I call them. I'm told they are still seeing what parts are needed and I'd get a call that day. Tuesday comes along and I hear nothing, at noon I end up CALLING AAA Roadside to have them tow me FROM THEIR OWN GARAGE to another mechanic. AAA Roadside says there is an issue that I owe the garage money and must reconcile this before they can tow. I had kinda agreed to the oil change that they erroneously had my appointment for, so I was fine with paying that bill. I call to pay and I'm told that they are busy and a mechanic will call shortly. Almost 2 hours later I call again and get someone right away(I waited for nothing) and paid the $25 and was told my car was ready for pickup.

When the tow guy gets there ~1 1/2 hours later(not complaining, just a reference point), they hold him up claiming I didn't pay yet. These $%^&s NEVER communicate with their customers, they lie about brake inspections, and are a serious danger to the public. Shut this place down before a...

After 18 years, I recently cancelled my AAA membership. I now have Allstate Roadside Service. Over the years, I did use AAA (dead battery, flat tire, etc.) and never had an issue. This drastically changed in November of last year, when I paid the AAA Car Care Center in Middletown, NJ $2,821.57 to replace the steering rack on my 2014 Fusion. A staff employee and the manager of the AAA Car Care Center in Middletown, NJ verified that they were going to use Ford parts. .Between November 2023 and March 2024, the steering wheel locked five times. The first two times, AAA staff told my wife and I that there was no problem. The third time a staff employee told my wife and I that the part was defective and AAA supposedly replaced the rack. The fourth time, the AAA manager told my wife and I that a part from a different manufacturer would be needed and supposedly replaced the rack again. The fifth time, the AAA manager told us that they needed to replace the rack with a Ford part, which is what AAA told us initially what they were going to do. The manager also demanded an additional $1,500.00 to fix the problem even though the service is covered by a written two year warranty. In summary, the AAA Middletown NJ Car Care Center misrepresented the services and parts that they were going to provide, lied about what they did provide, did not fix the problem with the steering wheel that they received full payment for and failed to comply with a written warranty contract. I filed complaints with AAA, the Better Business Bureau, Consumer Affairs and the credit card company. AAA never responded even though I sent ten follow up E-mails to them. The Better Business Bureau closed the case as AAA stopped responding. Consumer Affairs recommended that we sue AAA, which is what my and I will do. We will also be contacting 7 on your side. Do not use AAA’s Car Care Centers, especially if you live in the Middletown, NJ or Eatontown, NJ areas. They are not even worth one star but I was forced to click one star in order to...

Terrible the worst inexperienced mechanics. No wonder they aren't busy. I should've read the reviews first. Brought my toyota tacoma in for 2 reasons. One was check engine light which I checked with a snap on scanner. The code for the secondary air pump and valve was why the light was on. I told them that I wanted them to check it and he said it'll be $140 to diagnose it. I said I'm not paying 140 for you to tell me it's the pump and valve the same thing I just told you it was. I want you to check and see why. Is the pump not working, is the fuse blown ect ect. He said that's what the 140 is for, we check and diagnose it. I said then I'll pay it. Got a call later I had to get a new pump and valve pump was $900 which I got for $85 valve was $400 which I got for $120. The pump takes 3 minutes to change it had 4 rubber grommets that holds it in 2 hose clamps and aplug 5 minutes to change it. They wanted $1740. Well it wasn't the pump or valve which I returned before I put them in. Because I saw the vacuum hose was broke disconnected and was crushed. I put the hose back on check engine light hasn't came on and it passed inspection. They were going to charge me $1740. For a3minute fix. Put the hose back on. . They are terrible. Then they charge my ac which 4 days later the freon is gone because they just filled it without fixing the leak. Which is why there was no freon in to begin with. The service person said we recharged it and it's $200 if it leaks out bring it back. Really They know it has a hole because there was no freon in to begin with. Don't find the hole first then recharge it. Recharge it then find the hole after it leaks out again so you have to pay 200 to recharge it on top of paying to have the leak fixed. They could've used stop leak also when they recharged it. I wouldn't bring my bicycle to them to be fixed. Micky mouse shop. And I'm...