The Clothing Cove — Attraction in Milford Charter Township

This would have been a 5 star review had I written it after initially buying my dress. Mary was absolutely fantastic at finding me the perfect mother of the bride dress, giving recommendations and helping me pick out accessories. She was engaging and knowledgeable and had great customer rapport. I then brought my mom in to buy her grandmother of the bride dress and shoes and my daughter (bride) purchased her jewelry there as well. All total, we spent close to $800.00 at your store. Because my dress was too small in places, based on measurements that you took and advice from the dressmaker, my dress had to be special ordered in a larger size. When that dress came in, I tried it on and most all the sales associates came to look as well. It was obviously huge but I was assured by all that with alterations, it would fit beautifully and not one person commented that it was the wrong size, so I completed the purchase. Here is where the 2 star review comes in. I then brought the dress to the seamstress (that you recommended) to be altered. She along with her 3 associates were clearly astonished that the dress was so big on me. She was a bit perplexed how she could even alter it to make it fit like it should. She then called the store to see if we could exchange it for a smaller size, which you had. I then drove back to make the exchange. The sales associate who helped me zip up the smaller dress was defensive when I brought up the issue, stating that I should have known that a “dress like this” would require extensive alterations. Should I have? Dresses are your business not mine, I am in healthcare. And while yes, I did know that alterations were a given, I did not know they would need to remake the whole bodice. Then I was told I would have to pay a 20% restocking fee of my original purchase (over $100) since it was special ordered. I argued this and after some conversation and phone calls, the associate reluctantly agreed I didn’t have to pay. After all, this was an even exchange based on something that wasn’t my fault or even the stores. BUT – I was told I would have to pay an additional $37.00 since the dress went up in price since I bought it. Really. I am so very disappointed in your store and the way I was treated. My family and I spent what I consider to be A LOT of money in your store. I was treated with what I consider hostility and defensiveness. I did not get any acknowledgement of thanks or even the slightest apology that I had to go out of my way and through all this to make my dress work. It was as if you were doing me a favor to LET me exchange the dress AND pay additional money to do so. The experience has left such bad feeling for me I will never be back nor will my family. My friends were astonished as well and with many of them soon shopping for dresses, they assure me they will go elsewhere. Your dresses are beautiful but your customer service needs a lot of...

Today was a day that my mother in law and mother wanted to shop for dresses for my wedding this May. My mother in law talked very highly about this place and we were super excited to go somewhere that had lots of varieties of dresses for mothers of the bride and groom, you just can’t find that especially local. Let me start off by saying that every other person in there was extremely nice and accommodating, but unfortunately, the person that was assigned to us wasn’t that at all. Her name was Beverly. At first I kind of thought maybe she was overwhelmed by having to take on two people at once and maybe not having a good day to have a bad attitude because I understand everyone has that sometimes, but the more as the experience went on her attitude was worse, and I personally felt it was more rude to my mother an I versus my soon to be mother in law and sister in law. I felt like we were scolded on little things and was talked to like a child. I understand policy issues on her needing to zip/unzip dresses , I knew we were going to pay extra if they needed alterations, but I feel like there could of been a better way to say it rather than the attitude we got. Then the more attitude and the eye rolls and snappy remarks I watched her give my mother for the longer we were there made me even more upset. My mom is Asian and I know she’s hard to understand, but it almost felt like a racial issue, and I really hate saying that because she would snap at my mother and be rude and then be normal and a little more helpful with my mother in law at times. Even at the end she made sure to try and give my mother in law a hug, and kind of walked passed my mother after we purchased their dresses. This whole experience was extremely disappointing as I was trying to enjoy a day with my family and I felt like her attitude completely ruined it. I never write reviews, but something in my gut is not setting right and I needed to say something. I personally work in the public, and I feel she might not be one of those people that is best fit for customer service. I truly appreciate every other woman that was working today to be able to make things a little better with a better attitude to make the experience better , but because of her I cannot refer this establishment or will want...

I retry this place every 3 or so years, and have never ended up with a good experience. Maybe being younger it's fun because you're trying on formal wear, and being handed a bunch of gowns is really exciting. But for someone going in with a plan, it's a nightmare. Regardless of the overabundance of help from employees. As a teen I had them alter my dress that I purchased here. It was strapless, and I needed it just let out a little. She took it all the way out, over an inch, and it unravelled at my dance. Strings from the bottom, the side opening up. It was awful. (That was also 13 years ago) I've had associates push clothes on me in absolutely ridiculous manners before. From me saying I didn't like a style top and them trying again later in the store because "this very specific rinestone and faux fur zip up hoodie you said you hate is red this time and not navy blue", to them staring at me through the changing curtain to make sure I tried the skirt on that I obviously didn't want, but she insisted would look different off the hanger. That associate literally watched me change to make sure I didn't skip it. I left after that, and hadn't been back in about 5 years. Most recently I came back this spring. I needed a dress for a wedding and was looking for something in blue. They have so many styles and colors there, but everything I was pitched was either not formal enough for a wedding, or black. I asked to just browse myself, because I wanted to give the store a real shot, commission workers aside (plus, it was turning into a waste of time for that associate). A new employee approached me, after hearing that I wanted to look alone. She asked what I wanted and I told her. She started cackling loudly, got the attention of several shoppers and bellowed "she think she's not going to end up in a black dress!". It was confusing, it was aggressive and most of all, weird. I set the few dresses I'd pulled to try (all blue) down and walked out. I don't know what it is. If it is a competetive commission environment, or they're just used to dressing people who are told what they want instead of looking for what they want. I however cannot recommend this place to anyone. There are plenty of other stores offering similar items on...