Verizon — Attraction in Millcreek Township

Matthew was very helpful with my inquiries and more than understanding of my technological inabilities and very patient throughout the process. He was the first to greet me upon entrance of the store, in the Yorktown Plaza of Erie, PA., in a welcoming manner that made me feel at home and less intimidated. He reached out after our in-store discussion, I was quarantining through Covid, and I confirmed that he had me sold and I would indeed return. Upon getting well, I did just that and made sure to return to the same store in hopes that he would be there. I was on a time crunch with my work schedule but he made sure that I didn’t leave without being well tended to, and within a timely manner, to boot. To be honest, I was contemplating switching carriers, but his hospitality had me sold, yet again. And boy am I glad he did, what a deal! Thank you, Matt, and to everyone at Verizon for making my life a little bit easier and in turn helping my business grow with the newer...

With three service associates there wasn't any wait time. My phone had a dead battery. Steve contacted Verizon warranty for me and after he waited over 10 minutes I opted to pay off the remaining balance on my phone and got a free Samsung 5G right there as apposed to having Verizon mail me a replacement. My old phone was a Google Pixel. I think I made a wise choice.

While I waited for the Verizon warranty call two other people came into the store and they resolved their issues like bang bang.

Steve also showed me how I could save $30.00 a month by changing my autopayment from my credit card to my checking account, that's $360.00 a year. He also gave me a print out of my monthly charges currently and after the changes. I've never had this happen at other Verizon stores.

It's nice walking into a Verizon store where they have enough employee's to take care of customers and know what...

Had a GREAT experience at the Yorktown Plaza Verizon store today! Both Dave and Matt were AWESOME! Customer service surpassed the 5 stars! (If I could give 10 stars I would). Both were extremely knowledgeable and patient with my entire purchase. Dave spent a lot of time explaining all the different options and plans, with Matt helping and explaining as well. I did not feel rushed at all! They answered all my questions and explained everything! (I got the iPhone 15 Max Pro). Matt transferred everything from my old phone to my new one. Dave applied my screen saver and made sure my cell new cellphone was working properly. Dave did not push or try to over sell any accessories, because of that I ended up buying several accessories I needed and a few I wanted!! GREAT team. If you need anything from a Verizon store, I HIGHLY recommend this store and...