I got a combined massage - in a room with a curtain . I’m not sure if the sheets and towels were clean - I’m now worried about it after reading all the reviews . Aren’t they worried about losing their license if they don’t change sheets between customers ? The lady didn’t seem to know what she’s doing . She came in while I was still undressing . Started very rough massage , then put some oil and I thought it would get better but it didn’t . I had to ask her to put more oil as I thought she would rub my skin raw , and she didn’t understand one word of English . Half of the things she did was ok, but the other half .. I just kept thinking when it’s going to end and whether I should just walk out . No relaxation at all . The hot stones were supposed to feel good , but since I didn’t know it was gonna happen (of course she didn’t tell me anything), all of a sudden something very hot was on my back and of course she didn’t ask if it’s too hot . So yea kind of like worrying about what next torture is going to happen . At the end she started taking all of my clothes from the hanger and handing them to me as I’m lying on the massage table.. why ? She looked like she expected me to get up and get dressed while she’s there . I told her to leave them where they are . Very weird and unprofessional. I regret not talking to the manager . My back feels sore now , let’s see how it feels next morning . They need to improve big...
Read moreSubject : Complaint Regarding Unhygienic and Unsafe Practices Dear the owner I am writing to express my concerns about the recent service I received.
The towels provided had a strong, unpleasant odor and appeared to be reused without being changed for fresh ones. This is unhygienic and unacceptable. During the hot stone treatment, I informed the staff that the stones were too hot, but they did not seem to understand or address my concerns. I had to stop them from continuing because I felt extremely uncomfortable and unsafe. The staff’s inability to communicate in English made it difficult to explain my discomfort and resolve the issues. These practices raise serious health and safety concerns. If these matters are not addressed promptly, I will report them to the health department to ensure proper actions are taken to...
Read moreFor people who like their privacy; be ready to pay more so they provide with a room that closes with a certain. I also asked the the towels to be exchanged as the towels they provided looked dirty. There was also a language barrier. I also got asked to give 5$ tip when I had already left while standing outside waiting for my Uber. I only had 4$ cash on me and the receptionist who called me in, didn’t look very happy with a dollar less tip. I ended up feeling bummed at the end of an almost good experience. Wouldn’t go...
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