Lena Nails Spa — Attraction in Minneapolis

After recently moving to the area, I was looking for a new place to get my nails done as I had for the past 5+ years. This place was close and had seemingly good reviews so I decided to check it out, but I truly wish I would have driven the extra 30 minutes to my old salon.

I went in with gel x extensions on with gel dip/powder, asking for a color change (I had bright orange on my nails, and now wanted light purple). The man doing my nails was clearly rushed as soon as I walked in, and gave me very limited polish options. He insisted that I pick a color dark enough to go over my orange, but at the time I didn’t quite understand what he meant by that. He quickly did my manicure, and I’m not kidding- didn’t even remove my orange polish. He layered purple gel polish over the lightly buffed orange and that was it. You could see the orange underneath my nails, and even on top of some of them. The customer next to me even asked “They’re painting over your old color? I’ve never seen that.” to which I agreed, and both nearby workers ignored us. The worst part was how thick and unnatural they looked. My hands were filthy from the UV light machine, and the underneath of my nails was a disaster. There was also polish all over my fingers, and with the price it left me wanting to cry. II had a pedicure immediately after with a woman, who did a wonderful job. My toes came out great and it was very relaxing. I decided to show her my nails, and she immediately confirmed that they weren’t done properly and offered to fix them. I was relieved! But it didn’t last long.

She at first cleaned the underneath of my nails, and then asked if I was happy. I said no, and explained that I expected the orange polish to be taken off and for my nails to be thinner. She then took off the top purple layer and asked if it was thin enough. At that point I asked for the polish to be completely removed, and to not be charged for the manicure. She then insisted on completely fixing my nails, which I let her do. After having my nails completely removed with the use of another fake nail (painful and unhealthy), she put acrylic and gel polish on my nails. I had come in wanting a gel powder/dip fill, and I was now leaving with something I never even put on my nails before. I will now have to pay extra in the future to have it removed, and restart this entire process.

After finishing, she then informed me that due to her extra work I was now being up-charged $30! $103 total for a decent pedicure and an hour wasted on nails they messed up themselves.I complained and she gave me a $5 discount. At that point I just wanted to go home. If the first man hadn’t rushed so much, I would be extremely upset over how much longer this process...

The first time I went in for a fill Victor did a beautiful job, he took his time, was very informative and went the extra mile. I was very impressed, which was reflected in the tip I gave him. The second time I went in, I scheduled an appointment with him. He did a good job but was rushing and I felt I was keeping him from something. He only gave me two of their nailcolor wheels to choose from, I felt like I HAD to pick from those even though I knew they had many more and the color I wanted was not in the group he gave me. I felt like I would be out of line to ask for the other wheels so I just picked one from the options in front ofme. Overall, he did a good job. I thanked him and tipped him well although I was feeling slightly annoyed by his attitude. I decided to try it once more and I scheduled another appointment with Victor at 10 a.m. When I arrived, (on time) Victor was not there. He showed up 15 minutes late and didn't even offer an apology. I had made the appointment because I had a lunch date at 1 p.m. and wanted to be sure I'd have enough time. Again he only gave me the same 2 nailcolor wheels, I asked him for the other ones and he exasperatedly got the others for me. When he gave me the others he said " I'm not going to get you any more.". Wait, what?!? I had seen him twice, selected a color and that was it. He treated me like I had been a problem client who demanded a 100 options! I couldn't be farther away from someone like that! Needless to say, I was put off by his snarky comment, it was completely unnecessary. He rushed through the service, did sloppy work and left the sides A MESS. I was very disappointed, the entire visit was a deal breaker. I paid him, tipped him the minimum and left. After that visit I decided I am not going back. I don't make a lot of money and having my nails done is the one splurge I allow myself. Why should I waste it on a service done by a tech that treats me like I'm a problem, when I'm anything but? No thanks, there are plenty of other shops and Nail Techs that would be a better choice. I almost feel like Victor roped me in by going the extra mile on my first visit and after that he didnt really care. Perhaps the other Nail Techs at Lena provide a higher quality service but overall I have no desire to...

This place was absolutely terrible! I wish I could get my money back. Horrible customer service and TERRIBLY SLOPPY nail job.

My nails turned out super wide, lumpy, uneven, and sloppy painted.

I don't live in this city (just visiting) and I only went to this place because it was open on Sunday and had "good" reviews. However after going to this place, I'm wondering if the good reviews are fake & paid for because my experience was completely different from what these people wrote.

The nail techs were so rude and pushy! The older lady who did my pedi did not offer me anything to drink or for a chair massage when I sat down in the pedicure chair, but the other customers on the sides of me were offered water and massages.

The worst part was that she trimmed my toenails crooked, gave me a lazy a** leg massage, and when she painted my toenails they turned out lumpy!

Then the short-haired lady who did my full-set acrylic manicure cut & shaped my nails crookedly, painted them sloppily and just did a sloppy job throughout the entire process. She had paint all over my fingers and I had to ask her to paint my nails up to the cuticles because otherwise they'd look like they were two weeks old! On top of all that, she didn't even give me the standard hand & a massage.

Honestly, I don't care as much about the massages, it's really the sloppy job and the rude attitudes that I had to endure (and pay for) while visiting there for the 1st time. These nail techs need to go to cosmetology school to learn a thing or two. They were not detail oriented at all! They were sloppy and careless about it.

Never again!

Please AVOID wasting your time and money at this place because it is...