Northrop — Attraction in Minneapolis

Northrop has disappointing customer service, to say the least. I went to purchase a ticket for a concert because I heard a performer I wanted to see would be joining the main act on the radio. The only reason I wanted to go to the concert was to see this performer. I went in to the box office at Northrop to confirm. I explicitly stated to the box office attendant "I just heard performer X will be at this concert; is that correct? I haven't seen it advertised anywhere." She confirmed that, yes, this performer would be there. I asked again, "Are you sure? It's the only reason I want to buy this ticket." She confirmed again, yes. I assumed the performer had just been scheduled and that's why the advertisement hadn't taken place yet. I bought a ticket and, taken aback by the fees for buying in-person at the box office, I expressed my frustration at having to pay fees and high ticket price ($100 for the cheapest seats) for buying in-person, while again stating "But so and so is going to be there, right? I have to do it, I'll have to just suck it up. This person never tours. I'm so excited." Again, it was confirmed that the performer would be there. Well, tonight is the concert, and guess who isn't going to be there? Apparently, information was conflated from when these performers toured together 6 years ago. I asked to speak to a manager about the situation, and she offered no help. She said the employee only remembers me being upset at the fee, and she didn't mention that I talked of said performer (as if a young student employee is going to admit to a mistake that would potentially get her fired, or that she would even remember correctly one transaction she had four months ago). I said, well, this is what happened. Not only did the manager not even apologize for the miscommunication, but she offered no remedy except "Well, you can certainly not go." I will no longer patronize this venue, regardless of who is...

Last night, for the first time in over 30 years of attending events at Northrup, I walked out 3/4 of the way through a performance (Hubbard Street Dance.) The reason? The near constant whooops, whistles, outbursts, and even cat calls of scattered audience members. To be clear, there were not the appreciative applauses after a stunning pas de deux or a deftly executed solo, etc.

Instead, what attendees had to endure was a constant barrage of bizarre and out of context whoops, yelps, screams, whistles... A simple change of lighting while the dancer stood motionless: WOOWHOOOOO! A dancer lifting one knee: WOOOOOO! A male dancer in a position with wide spread legs elicited, a common, sexualized "cat call," etc.

These frequent and out of context "expressions of appreciation" were jarring to say the least. Instead of being able to immerse oneself deeply into the performance one was constantly jolted into the "reality" more akin to a house party dance session. I did not pay $150 to listen to that.

As I have never seen anything like this during any dance performance anywhere in the world, I have to wonder that this behavior was perhaps linked to Kirsten Brogdon coming out on stage prior to curtain and encouraging people to "feel free to show Hubbard their appreciation during the performance.'

And, we weren't the only ones who had this experience. Afterwards my husband relayed that after yet another extremely "out of context" outburst, the woman next to him turned to her companion and inquired, "What are they...

We attended a comedy event and were very disappointed with our seats and the sound quality. We paid the lowest ticket rate, same as many others around us and we expected to be pretty far away (highest balcony) but we were not expecting to have an almost totally blocked view of the stage. We had to crane our necks and could only see a partial view through the plexiglass of a railing section. When the show started, there was a large screen video that lasted several minutes and we were not able to see anything but the bottom edge of the screen. It was necessary to see the video to understand what was happening, so we missed out on that part entirely. It was also difficult to hear and understand the performers, especially the first two, but several portions of the main event performance were muffled as well. The acoustics in this theater are not great, at least not in every section. On the bright side, the 4th Street Ramp had a glitch in their system and we were not charged...