V-stars Nails — Attraction in Minneapolis

Really disappointed with my first and last trip here. I thought the ratings would hold up. 😬

I knew I should have walked out when a nail tech lied to a customer that the shop did not accept card for payment. The customer then informed the nail tech that she had paid with a card in the past. He then took her card and processed the payment.

I called in a few days ahead to schedule an appointment for liquid gel nails. On the day of my appointment I called to see if I could get in earlier. I was able to. Went in, got my nails put on, then was told I didn’t make myself clear when I said gel nails. The nail tech proceeded to inform me, the cost for basically acrylic powder nails with a gel top coat ,would cost $50. I really wanted the real deal when it came to gel nails, especially since it was only $10 more. They couldn’t/wouldn’t do it and offered the alternative option. I settle for the cheaper option...basic acrylic nails ($35), because they couldn’t offer me what I really wanted and showed me they only care about the money and not about the customer’s needs.

My thumb nail is shorter than the other nails, the nail tech filed into my skin (but did apologize), and the technician touched me without warning when I was drying my nails and gave me an unwanted, unannounced massage that caught me off guard and I didn’t know how else to respond but with a smile and a thank you. She also made me pay first before she painted my nails but I think it was to ensure I didn’t leave without paying because the other customers weren’t asked this when I was there. The other customers paid after their nails were painted and dry.

Very shady shop, would advise to go somewhere else with better work ethics and are honest with their customers. I mean who lies to their customers about payment and then takes it back...

Went due to all the posts about how it’s the best place in Minneapolis. The look of the establishment is great, no complaints in that area. It was nice and clean, a lot better quality than places I have seen. The manager, or who I assumed to be the manager, was extremely sweet and I was seen upon entering the building. The issues I have was the work that was done on me. Paying $50 for gel nails is something I expected back in Miami and I definitely did not $50 quality nails. I don’t have a job where I use my hands roughly, I wear gloves when cleanly, the works. I’ve been getting my nails done for years so I know the routine on upkeep. When I got my nails done 4 DAYS AGO, it was very confusing to understand the pricing. Although the sign says $40 for gel nails, I was told that it was $50 for polish. No where did it say here was an extra charge for color polish versus clear polish. So that’s questionable to begin with. Whatever, got my nails done but an older woman and they were decent looking. She didn’t really speak to me while doing my nails and to me, that’s just awkward. The nails were not the best.4 days later, I already look like I need a fill. I’ve never had nails that look this old after 4 days, not even a week. The gel color is not meeting the cuticle nor is it even evenly coated. The gel itself is lifting on three separate fingers like I’ve had it for past 3 weeks and beginning to chip. Then they are beginning to turn green at the cuticle like the UV was not down properly. I’ll bite the bullet and chop it up to being new in the area and not knowing better. But to pay $50 for barely passable quality, I don’t think...

Never been yelled at nor reprimanded by techs. After they were done, I explained my mother had an emergency and calling to cancel my appt slipped my mind. EVEN STILL, on phone, I told them I had to take care of her and probably couldn't make it for 20 min. They said "Fine", took me, complained again when I showed up about how they had to wait on me (then y callback? y not just cancel me? Tk some1 else); had 2 ladies rush work on me- stretched across 2 tables very uncomfortably until 9:15pm, shapes were not same; gel didn't cover entire nail and NEXT DAY, Chrome came off. I showed mgr, then SHE reprimanded me for being late, as if to justify the shabby work; but said to come back in 2 hrs to fix them. I explained to HER (a 3rd person) about mom's emergency and how I,yet & still, rushed to get in and "mk the appointment", she gv a non chalant "sorry", but I was so tired & disturbed, I just went to another salon for fix. I think they confused me w/ another customer who missed appt before because they asked me "Aren't you the 1 who comes when u visit your Aunt here"...uhhh no, just my 2nd time. .Either way, it's no way to talk nor treat a paying customer (BTW, tech initially sd it's be $50, but charged $60...