Nash Frame Design — Attraction in Minnetonka

I brought several pieces in to be framed. It was quoted to be done in 3-4 weeks but took 6 (without the shop calling to tell me… I called them wondering) and every item needed to be redone due to horrible workmanship. I sadly write this review urging people to take their framing elsewhere. I also fault Nash for not even checking their own work. When I went to pick up my pieces I had the woman unwrap each one individually so I could check. I’m glad I did. I was then in the predicament of having some young woman working at the shop (who wasn’t experienced) to then try to communicate the situation to the back shop. After another 2 weeks I was called back. One of the pieces needed fixing a second time. I’d like to point out that the repairs done were for things not being centered, stiched flat or even mounted level. Pretty basic stuff. I’m not sure what happened but Nash has gone downhill. Spare yourself the agony and find...

Difficult experience with Nash Frame and Design, not only did they lose a family piece, commemorative and unique, ultimately not completing the artwork intended for an 86 year old birthday gift for my mother, the complete lack of communication and honesty was the poorest customer service I've seen in my 51 years.

Certainly understand mistakes happen, yet to learn of it from an inbound call from me to them, six weeks ago stopping into story, paying in full, and now days before hoping to give gift is difficult and...

Cannot say enough amazing things about Nash Frame as myself and my extended family has used for years. The consultation and guidance has been second to none. It is also worth noting that Nash Frame did a lot of work for the Minnesota Twins and their new headquarters. They know how to do everything from framing your kids art to high-end gallery pieces. Highly recommend - you...