Home Appliance Service and Skent N Dent Outlet — Attraction in Monroe

Y. Woods (mother/ mother in law) We had a dryer repaired by Alan George on March 21, 2018. I feel as if I was taken advantage of. When he came to service the dryer on March 14, he said the rollers needed replacing. I ask was that normal for the rollers to go out on a dryer that is barely 3 years old. He said it depends on the make and model. He never showed me the damaged rollers. I asked could it be anything else beside the rollers. He said no. When he returned on March 21 he replaced the rollers and the roller pulley. He told me when he was finished, that he just happen to have a roller pulley in his truck. When I saw the old rollers he removed, they had no wear on them, but the roller pulley was damaged. I took pictures. If he had told me about the roller pulley before he began the repairs I would have told him to replace the roller pulley first to see if that was the problem. I feel that he had to replace the roller pulley because it was the real problem. When the company was contacted they just said Alan was a 10 year employee and they had no problem with him. Our concerns were not addressed at all. No receipt for parts ordered. He did not return to his truck, he had the roller pulley with him when he came in. We ordered parts that were not damaged. He said they had to return the parts to the company. How many others has he scammed without their knowledge? Why did he not show me the damaged rollers before he said I needed to replace them? We spent 255.72 for parts that were not damaged. How do I know that he won't use those rollers to scam someone else? How do I know it he had the roller pulley from someone else he scammed. We will never use this company again. Always get a second opinion. Women be aware. You can sometime be taken advantage of. I asked all the right questions and still got scammed. The service charge was 95.00 plus tax 108.57. Total job was 494.36. He was shocked when I took pictures of the old rollers and the roller pulley. He was in such a hurry he did not want to count the money. I insisted that he counted the money before he left. He said usually when it is more than 100.00 the person has usually counted it more than once. When someone comes to repair anything video tape it, record it and get a second opinion, take pictures of the old parts if they won't leave them. It does not matter how long someone has been employed, the customer is always the most important person. He just may have finally been caught. I, Y. Woods (the mother in law) was the person who dealt with Alan during the repair...

I have bought several appliances here with Great luck and service. However I recently dropped off a dryer off 2 weeks ago. I was told to pay $135.44 for a service change. No problem, I paid it. Was told I’d get a call a day or so later. No call. When I did call they are busy and had not had time to look at it and said they would call. Waited a few days and called, and same thing. No sense of urgency and poor customer service when calling. It took over and week and I Contacted Brandon and was told he would take care of it. Called me back 45 min later or so and the service was done. The heating element needed replaced. Went to pick it up. Got home and it was still not heating properly. Talked to general manager and he said to bring it back and they would look at it free of charge. Was contacted after hours by Brandon and he said bring it up Saturday the 14th, he would get it fixed. I work nights so I stayed up and brought it back up there at 9 am on Saturday when they opened. Saw Brandon and he tells me “ it was working when it left the store and he did not know what I did to it between the store and my house”. Implying I tore it up with out him willing to look at without another service fee. Proceeded to tell me I would have to pay $90 service charge. Fraudulent charge according according to receipt which says “ all work performed guaranteed 90 days parts and labor.” $276.80 in and I still have a non functional dryer. This place used to be great. I am very disappointed and would not recommend them working on anything. They charge someone $135.00 just to look at it, you should get a quick response. Feel that was a money grab. I hate this happened because I prefer small business. However I’m disappointed I will not be using them...

I scheduled a repair service through my JCPenny extended warranty and they scheduled repair to be done by Home Appliance Service on Monday. A rep from Home Appliance Service called later in the day to inform me that the Appointment the "Home Depot" warranty company scheduled for Monday was no good and that someone would be out Wed, but he could not tell me when. He was rude and condescending from the beginning, then I had the nerve to question why the scheduling change and tell him it was difficult for me to take off, it would help if I had a better idea of when someone would be out. It only got worse from there. i ask why he kept on mentioning "Home Depot" and he said that's who i called. When i said i did not call Home Depot, he said i did not know what i was talking about. I did my best to remain calm and even ask why he was getting so upset, unfortunately that wad things worse. He then refused to...