Big 5 Sporting Goods — Attraction in Monterey Park

Their customer service is ok. One worker saw me trying to reach for something up high with my 11 month old in my arms and my 7 year old watching. She didn't bother to ask if we needed help. It wasn't until I saw the manager and asked for help was when I got assistance. I'm surprised I wasn't asked if I needed help since every time I've gone to the Pico Rivera location I am always asked if I need assistance. Clearly not all stores are alike. Once I asked for help the manager was helpful. I removed 2 stars from my review. 1- for the lack of eagerness to assist a customer and 2- I believe it was possibly the assistant manager. An older female. Not super old but older. While waiting to pay there was another customer in front of me that questioned the cost of her item. Apparently there was a sale sign for the pair of baseball pants and the item was ringing up regular price. Instead of helping her she gave the customer a bit of an attitude. They were on the same rack with the sale sign and her answer to the customer was, well we don't have enough room so we put them all on the same rack with the sale price. Even though not everything on that rack was on sale. So possible false advertising which in California isn't taken lightly. I guess I'll stick to the Pico Rivera location...

I love Big 5 Sporting Goods Stores, this store in specific is not the best one I've visited. Just like everything other Big 5's carry this just as much variety in all Sporting needs. As far as customer service goes, half of their employees are either trained horrible or act horribly, they seem to stereotype certain customers or judge customers on their personal preferences to assume who to keep an eye on in the store. I had an employee follow me the majority of the time I was there, he made it obvious he was following me, moving things that didn't need to be moved or barely touching products. It's offensive to assume a customer is stealing or is going to steal. I understand there are individuals that steal but I was not the only customer in the store. An establishment shouldn't make their customers feel uncomfortable specially if they actually have money to spend at their store. Overall OK...

The assistant manager RJ couldn't be bothered today, I had a few questions regarding some expensive scopes and he brushed me off in passing. The clerk helping me was very helpful and courteous and she had to contact him four times, each time he came gave two word answers and walked away instead of helping me decide which product was best for me since he was the only one in the store then you hunting equipment.

By far the worst experience I've ever had at this location, although I won't write this location off, it certainly left a foul taste in my mouth. As a lifelong Big 5 customer I owe them another chance, hopefully RJ is just having a bad day, otherwise management needs to step in and reassess the leadership...