Thai House — Restaurant in Monterey Park

I've been coming to this restaurant with my family for over 20 years and have always had a pleasant experience and the food has been excellent, but 2days ago, I had the worst experience ever and I am sad to say, I will no longer come to this establishment. I took my 2yr old and my 9yr old niece to eat here for a special lunch, mind it was really hot outside and we had walked almost 2 miles to get here, to get forgotten by the Asian server. It wasn't busy when we arrived and there were three Asian servers behind the counter and none of them moved a finger to sit us down until one girl offered us a seat. She sat us down and walked away, after 10 minutes she asked us for our drinks. At this point three other group of guest arrived including a white man and she rapidly offered them water and gave them salad before coming back and letting us order food without any drinks yet. I couldn't believe it, the server totally was helping other guest before offering us any drinks and she kept skipping my table. My niece notice it too and of course being pregnant and all I took a stand and told the waiter that she was helping others and had forgotten to give us water, she walked away and minutes later another waiter comes out with water. They had sent other different Asian waiters to serve us, but they all had bad attitude because I stood up. When the food arrive, it was real bad food, the salad had old leaves intertwined with other salad leaves and our rice was cold. I am very disappointed and upset at what has happened, not only that, I'm 7months pregnant and if it wasn't for my group being hungry, tired and super hot at the moment, I would of walked out. Nobody apologized and they sent the other waiter that was attending me home or something so that they didn't have to deal with any scenes, horrible customer service, this establishment needs to manage their servers and teach them about customer service and how to treat people, regardless of their background and the way they look, it's very expensive here, but it's not all that great when you get treated like your not welcome, and I'll be taking my service somewhere else. I do have to say, the Latina server is really nice and she helped us out more than the Asian servers in this location and props to here for her great customer service. The others should learn from her or get a...

Good for lunch and dinner and they offer lunch specials as well. The service is not that great. It took a while to be seated last night even though they have 4 tables open and when we did got seated they forgot to come back and ask if we're ready to order. I kept asking one of the server, but it seems like I didn't exist. Finally one of the server noticed that I've been trying to ask someone to take our order and he went to our table right away. He took our order and repeated our order after, he did a pretty good job. The food didn't take long and that was a good thing cuz I was pretty hungry. We ordered: 1. Fish Ball noodle soup with flat noodles: we asked not to put bean sprout, green onion and cilantro on it. No extra salt and oil. It was bland, but made to our liking. 2. Pad Prik King with tofu medium spicy: I thought this was the best dish we ordered. It wasn't oily and the flavor was spot on. 3. Chicken satay well done: so soft and not chewy at all. The side of peanut sauce and cucumber with onions just complimented this dish very well. 4. Fried calamari: this is not you traditional calamari. They made the calamari they're own style. Not rings of squid, but more of like chicken tenders only with squid. Overall with the the food; taste and presentation I give it a 9/10. The single server I give 10/10 for making sure we got the right food we ordered and was sent out to our table properly and on time. I advise to try the Thai tea as well. It's good....

On Monday, I reconnected with a buddy who has experienced some developmental challenges and we tried to determine a mutually compatible food joint. While he has his own peculiarities, I have my share of dietary preferences. We roamed around a few spots, including Boston Market, Pieology, and Pollo Loco among others, but ended up settling on this one. It was noon and the place was already getting packed. He and I are diabolically different - he is a carnivore and carb-driven, while I am the opposite. Remarkably, the young server catered to us with tremendous patience, elaborating on the nuanced choices, spicy levels, and even accommodating our request to divide the dishes onto additional plates, provide disposable utensils, and more. Little doubt, we must have been the fussiest pair among the hungry crowd, at least for the day. The taste and abundance were worth the expense. We were both amazed that the server and even the whole crew carried themselves with composure throughout the duration. As grateful patrons, we certainly wouldn't forget to reciprocate with a kind gesture on...