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Terrible customer service.
As a wine club member, I'm absolutely disgusted and disappointed with the quality of customer service of Cowgirl Winery. My husband and I moved from CA to the east coast in May and attempted to cancel our membership several times. Despite our attempts, and assurances, we have been charged a second time for wine that I have never seen and will never get, resulting in a $350.00 loss. After we were charged the first time after notifying Cowgirl Winery that we had moved, we were told that once the wine was charged, it could not be refunded. This is an unacceptable excuse, especially because the winery still had custody of our wine. This first time, while being upset, we tolerated the answer and are still attempting to coordinate with a friend to pick it up. Since our friend lives 45 mintues away, she has not been able to yet. Again - we will never see or drink this wine. It is money wasted. The second time was recently. Not only did the winery charge us again, but they shipped it to our previous billing address, where we no longer reside. I will never see that wine either.
I am disgusted and appalled by the customer service we've received. We were loyal customers while living in California, and now have been treated deplorably. Last time I called, all I emphasized was that I no longer want wine, I want my money back - to which I was told, "it has already been charged, there is nothing we can do." Unacceptable. I do not recommend this...
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Worst tasting experience I've ever had an won't be recomending this place to customers at my tasting room. The kitchen closes at "4" but get there at 330. i was there at 345 and the girl said sry kitchen closes at 4 and its 345. so guess get there earlier. Dumped the wine it was un drinkable. And never saw the two girls after I recieved my flight. Being industry I love to talk wine with the people that work in the room. Oh well, Bookenoegen joyce and testerosa were all very nice and are all in the same area. great wines at those 3 places and amazing service. Wish I could give cowgirl 0 stars. Was not a good way to end the day...
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The look and feel here is relaxed and reminiscent of wineries found in the Texas Hill Country. The old truck, chickens, and vines offer some nice photo ops. Staff are friendly and helpful. The good ends there. The wines were amongst the worst we drank during a 4-day trip to Monterey County: shallow, slightly harsh, with little follow through. This was one of few wineries at which we did not purchase wine to ship home. OVERALL: BELOW AVERAGE. NOT...
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