Jos A. Bank — Attraction in Montgomery

I hate leaving bad reviews, but this store deserves it. I needed a new suit for a wedding, and went in to order my suit well in advance. A pair of pants had to be ordered, no big deal. After 3 weeks of not hearing anything from them, I called and was told "we'll call you back." No call back. So, I called again a few days later and spoke to the store manager. I was then told "I'll call you back before lunch." Guess what? No call back. I was up against a deadline, and gave them well over a month to get a PAIR OF PANTS in and get an entire suit tailored.

After calling numerous times, I physically went up to the store and got my money refunded. The manger was there and knew who I was, and offered to get it tailored same day. Too late, I ended up having to rent a suit for my event. I highly suggest going elsewhere to find a suit in Montgomery, this store is incompetent. Spend the extra...

The Store Manager Wil and Kasandra were excellent caretakers...upon entering the store we were immediately greeted and asked how can we best helped...upon telling them I'm looking for a new suit for an upcoming wedding, Wil asked questions that led them to taking care of my needs based on my event and color scheme. They were patient and helpful, especially paying attention to the color scheme that we are using, presenting great suggestions with no pressure, while always leaving the final decisions up to my wife and myself. I was going in for a suit and ended up with the entire package, including shoes, bowtie, pocket square and tailoring...the process was easy and seamless...I will definitely use this establishment again because the customer...

This was my first time shopping at Joseph A. Bank, and I was impressed. The atmosphere was peaceful and welcoming, with soft music playing in the background. The customer service provided by the salesman (I believe his name was Bart) was outstanding. He listened to me describe what I was looking for and helped me find exactly what I needed. Everything I bought was on sale at the time, so I spent far less than what I had planned. The prices and quality here seem to be on par with Men's Wearhouse, but I think the environment and level of service are better at Jospeh A. Bank. I'll definitely be returning to this location...