Moreno Valley Community Vet Care — Attraction in Moreno Valley

History with Veterinarians: I have 2 dogs, and recently, I just got a kitten. I have taken my girls (dogs) to their main veterinarian in Riverside, CA, multiple times with great service. As well as a bilateral knee surgery in Temecula, which was a $6000 money well spent!!

Experience with MVC: At first, I was hesitant to come to the Moreno Valley Clinic, but I decided to give it a try because it's closer to home. Yesterday, 1/19/24, I dropped my kitten, Shadow, off for a neuter. I thought everything would go great. After picking up Shadow, he did not have a cone put on and was covered in urine! While I was at the clinic during pick up, I didn't notice the urine at first, but they told me that he would need a cone put on at home for his safety. I'm thinking to myself, "Why is it not put on now if it's unsafe to have it off!!" Then they told me that I would not be able to bathe him for 2 weeks! When I noticed, he was covered in urine, I freaked out when I got home. First of all, I already have a more comfortable cone, so I used mine. Secondly, I started to wipe him with a warm cloth for most of the evening. I expected those steps would have been handled at the facility while he was sedated. I saw that they were busy but this is not a car shop. These are members of your customers' families! How long was he laying in his own filth!l?! You might be numb to it because of how many you have serviced, but there is no excuse. Especially knowing what urine does to their skin if kept on too long. I'm so sorry that Shadow went through that alone.

My expectations before appointment: My girls' history with their veterinarian and surgeons always had provided a fresh cover, and a cone is already in place while they are relaxed, so my expectations for a clinic that are taking care of living creatures are already high. They were never agitated or let alone covered in urine. I wouldn't wish this on anyone else.

Overall thought:

It's affordable so financially it works. I see that the dogs were treated a little better as I was waiting in the lobby, so I think if you are taking your dog, I don't think it's bad. However, for your cats, I'd reconsider and drive a little...

PLEASE DO NOT TAKE YOUR PETS HERE.

We had to put down our extremely sick suffering bulldog. We spent $20+ thousand trying to help our suffering dog over the course of his lifetime. Our dog had the best insurance, and we tried everything possible to help him. We finally made the decision & knew it was best for him to go to heaven. Dr Ali, told my husband “To give him to the less fortunate” the extreme rudeness and lack of bad bedside manners is totally unacceptable. We spent every dollar we could to help our dog, our family member. What in the world is someone “less fortunate” going to be able to do. In a sensitive time like this, they were totally out of line. The “owner” Dr Callahan was JUST AS RUDE & said it was just a misunderstanding. ABSOLUTELY NOT.

(Nurses & receptionists were great) however they aren’t in charge & the people who are, are TERRIBLE. One bad apple, in the case , two bad apples, ruin the entire bunch.

Do NOT bring your pets to...

Very poor customer service. Severe lack of communication. During drop off, many upset customers due to lack of communication. Pick up times for pets is between 3:30 and 4:30. I came to pick up my dog at 3:30. After waiting for 20 minutes, I was told by the young lady at the counter that my dog just came out of surgery, and would need to be picked up at 5pm. After asking why, she told me the sedation needs to wear off. By 4pm, I was asked to come back in 40 minutes. At 4:40, I again came in to pick up my dog. The young man at the counter told me it would be another 15 minutes. My dog just came out of surgery 20 minutes ago. Wait, so my dog got out of surgery at 3:30 and needed more time, or he got out of surgery at 4:20 and needed more time????? Why lie? Two completely different stories by the help at the front desk. Do your homework before choosing this place! Completely...