Hyatt Regency Morristown

I had my wedding reception here on June 3rd, 2023. Prior to the actual wedding day, the venue seemed like a dream come true. The staff we worked with was friendly, accommodating, and prepared. We were SO EXCITED! Unfortunately, between the booking of the venue, taste testing/tour, and the big day they lost all of that. Below is a list of grievances.

1. When my husband checked into the hotel, they told him they needed a card on file, but my fathers credit card was already on file. The hotel then proceeded to charge my husband over $400 for his room and the honeymoon suite. This was eventually refunded, but took quite awhile to sort out.

2. My dad called and made arrangements for there to be an open bar. He was charged for it, but this did not happen.

3. Prior to the wedding day we were told that at the reception the wedding party would be held in a room during cocktail hour (so as not to spoil the “big entrance”) and that this room would have a spread of all the appetizers for us to eat during while we waited and not miss out on any of the food. Although the room we were in had enough chairs and tables for the wedding party (including an empty buffet table), we were told that the room was only supposed to be for my husband and I, despite the fact that it was explicitly told to us that all bridesmaids and groomsmen were to share the room with us.. So, our entire wedding party was kicked out of the room and my husband and I were given a slider each and a small helping of Mac and cheese on one tiny plate to share. We didn’t get to have all of the appetizers at our own wedding. Nor were we asked what we wanted to eat before the plate was handed to us. My wedding coordinator spoke to the manager and explained what was supposed to happen. In the end, the wedding party was brought BACK into the room and we were served a tray of sliders haphazardly thrown together with no condiments. The whole thing was very confusing.

4. The cake was cut into slices that were smaller than the samplers we tried at our testing despite the fact that there was more than enough cake for everyone. On top of that, although the whole cake wasn’t cut and served, the leftover cake was never given to us like it was supposed to be. I don’t know what happened to the rest of it, but I hope someone enjoyed my $400 cake haha!

5. The room was unbearably cold and the temperature never adjusted. When we asked if the room could be made warmer, we were dismissed and told it would feel warmer once everyone started dancing. It did not. My guests were freezing the entire time, as was I. And that’s without talking about my elderly relatives who couldn’t dance due to physical limitations.

6. We were never moved to the honeymoon suite. My husband and I just stayed in the room he used the previous night. I’m not sure where the miscommunication with that was, but we paid for it and I was a little disappointed.

7. Sparklers were utilized during my first dance. The sparklers set off the fire alarm and all of my guests (including my 100 year old great-great aunt) had to evacuate down the stairs and outside until the fire department could arrive. Dj swears he spoke to and cleared the sparklers with the venue well before the wedding. I don’t actually know first hand what happened with that but I was fine, the fire department was quick, and it made for a funny memory so this actually isn’t a point of contention for me. What isn’t funny was how the next day as my husband was in line waiting to checkout, we heard one of the front desk employees complaining about us, and the evacuation to an unrelated guest staying at the hotel. The employee was speaking sarcastically with eye rolls and disparaging comments. While the evacuation didn’t put a damper on things, being talked about by a stranger to a stranger is not how I wanted to end my wedding weekend. Very unprofessional.

I’m not looking for money, We were given a partial refund for the many errors, but money returned to my dad after the fact can’t change my wedding day. The whole thing just seemed unorganized.