Horseshoe Tavern — Restaurant in Morristown

I had a terrible experience at Horseshoe last night while out with a group of coworkers and I feel compelled to share it. What was supposed to be a great night out to spend with our coworker who is getting deployed to the Military got completely ruined by this issue. I have never been to an establishment and experienced such a disrespectful and entitled staff in my entire life. I’ve worked in the food industry as well as a bartender and the way these people handled this situation was completely inappropriate.

Shortly after arriving one of my coworkers bought a round of shots. Immediately after the bartender (Jess) asked why she wasn’t tipped and if it was something she did. While my friend responded politely and said no, Jess’s attitude came off incredibly entitled and rude.. as if a tip is something she’s owed, not something earned.

About 10 minutes later, I tried to order a drink and was completely ignored by all five bartenders working. No eye contact, no acknowledgment..nothing. When I finally asked one of the other bartenders for a drink she snapped and said “So considering what you did, we’ve decided not to serve you.”

I was completely caught off guard by her response. I didn’t even make the purchase in question & I wasn’t the one who tipped or didn’t tip. I calmly explained this to her and she basically dismissed me and said “If you can’t afford to tip, you shouldn’t be out drinking.”

That’s not only unprofessional, it’s disrespectful and elitist. Then two more bartenders, Jess included, started chiming in loudly and aggressively until it felt like I was being ganged up on by 3–4 staff members at once over a completely fabricated issue. It was humiliating and unnecessary.

I walked away to rejoin my group and explain what happened and not even five minutes later a security guard approached me asking what was going on. I explained the situation and he said he understood but told me not to cause a scene. Then two more security guards came over making it seem like I was a threat when I was simply standing up for myself after being mistreated by their bartenders. I want to remind you I was in this bar for 15 min overall and this was my first experience at this establishment . After being mistreated and bullied I decided to leave the bar because at this point I was not at all comfortable with the staff and how they all went about the situation. As I’m leaving the bar I tripped on the step and the security guard following me out, as if I was being kicked out made very rude comments and started to antagonize me while I'm peacefully leaving the establishment which was extremely immature on this grown mans behalf.

Let me make this very clear: Tipping is appreciated, but it is not required. To treat someone differently especially someone who didn’t even make the transaction in question is completely unprofessional. And to be bullied and talked down to by multiple bartenders and security for defending myself is completely unacceptable.

I will not return to Horseshoe and I strongly encourage others to think twice before spending your money in a place that treats customers this way. There are plenty of bars in the area that know how to treat people with basic human decency this however is not one of them.

And just to add I’ve looked through other reviews and it’s very clear that management at Horseshoe has a habit of responding to every negative experience with excuses instead of accountability. So, I don’t expect a genuine apology or solution from them here either. The pattern speaks for itself.

Bartenders names : JESS, DANIELLA,...

I have 1M on tik tok was there 2-3-24 at 8 pm told manger lady I was blown away said (@grandpaMagic1) told her I was going upload a video to my followers Promote this place and ask folks to meet me there Monday nights for February 2024. Was by $44 bill torn in half ( what’s an extra 25-50 people on a Monday worth ?) no, it was not // FABULOUS $29 rib eye staff 20 stars gonna promote this place possibly gotta see — manager lady needs a lesson on value of social reach to 50,000 locals at a cost of a $29 steak // duh-/ wait, new idea gimme $500 I’ll make two video promos on this joint not one — tried to me nice ❤️❤️❤️ 3 month contract $1,500 paid up front DM ME — I live up on skyline drive morristown — only 1 block from the green so instead of paying $55 to $75 it’s only $29 and is truly fabulous -/ 4 large stars not 5 because TV certainly doesn’t need to be even on with the cool music -/ even their music was good // portions I saw around me big enough for Hulk Hogan and the $18 CALIMARI - I hear is a crazy good I’m joe schroeder IG:...

7/22 Update: Went here in July since I had a good experience earlier in the year and unfortunately it was a totally different experience. Service was super slow and the food wasn't as good. There were 2 bartenders, 1 of them randomly taking shots and disappearing for periods of time. At one point we were ready to order but we didn't see our server for 15 minutes, then he just walked in the front door. No idea why he just left for a while. the female bartender was doing an ok job but was just overwhelmed while the male bartender ran around drinking and taking breaks (apparently). Eventually we had waited so long from when we wanted to order dinner that by the time our bartender finally came back around we just asked for the check and left. I understand the difficulties in staffing right now, but they weren't so busy that 2 bartenders couldn't have handled it, they just seemed lazy and disorganized.

1/22 Review: Exactly what you want from a local sports bar. Quick service, modest beer selection and...